Conflict and Its Impact on Organizational Performance

ABSTRACT

In a society where people with a diverse interests, views, and values coexist, differences between such individuals and groups are to be expected. The objective of this research study is to look at conflict and its impact on performance in an organization, as well as possible solution to the problems. This study shows that Conflict stems from incompatibility of goals and interest and if it continued it will destroy the Organization. Conflict affects the Organization in several ways such as decreased employee satisfaction, insubordination, decreased productivity, economic loss, fragmentation, and poor performance. A formal questionnaire was constructed and survey method was used to collect data from a target group of respondents. However, there is a significant effect of conflict on organizational performance. I suggest that Management must adopt Conflict Management strategies that improve the Performance of the Organization, besides ensuring a free flow of communication between the management and the employee as well as promote interpersonal relationships among co-workers to boost their morale.

TABLE OF CONTENT

Title page

Declaration

Approval page

Dedication

Acknowledgement

Table of content

Abstract

CHAPTER ONE: INTRODUCTION

1.1 Background of the study

1.2 Statement of the Problem

1.3 Objectives of the Study

1.4 Significance of the Study

1.5 Research Question

.6 Scope/Limitation of the Study

      References:

CHAPTER TWO: LITERATURE REVIEW

2.1 Introduction

2.2 Conceptual Framework

2.2.1 Conflict

2.2.2 Job Performance

2.2.3 Organization

2.3 Causes of Conflicts in Organization

2.4 Types of conflict

2.5 Impact of Conflict

2.5.1 Positive Impact of Conflict

2.5.2 Negative Impact of conflict

2.6 Conflict Management in an Organization

2.7 Resolving Conflict

References

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Introduction

3.2 Research Design

3.3 Targeted Population

3.4 Method of Data Collection

3.5 Sample Size and Sampling Techniques

3.6 Method of Data Analysis

References

CHAPTER FOUR: DATA PRESENTATION & ANALYSIS

4.1 Introduction

4.2 Data Presentation

4.3 Data Analysis

4.4 Discussion on Findings

References

CHAPTER FIVE: SUMMARY, CONCLUSION & RECOMMENDATION

5.1 Introduction

5.2 Summary

5.3 Conclusion

5.4 Recommendation

Reference:

Appendix A

Appendix B

           Bibliography