Abstract
The advancement of wireless and mobile technologies has given rise to the mobile
government (m‐Government). A new channel of public service delivery using a mobile
phone. In Tanzania, several m‐Government initiatives have been undertaken. Among
these, some can be said to have succeeded while others are still struggling. The reasons
for these variations are not known. This study aimed to capture the critical success factors
(CSFs) for the adoption of m‐Government and propose a framework under the
Tanzanian context. The study builds upon an extensive literature review methodology
based on six electronic databases from 2003 to 2017. The results show that security,
usability, access, cost, infrastructure, and personal initiatives and characteristics have
the strongest effect on the adoption of m‐Government services. Based on the findings
of the critical review, a conceptual framework is proposed by extending the mobile services
acceptance model (MSAM). A further finding is that most of the m‐Government
adoption research have not considered the environmental setting. Hence, this study
calls for more research on m‐Government adoption with consideration to the environmental
setting (mandatory or optional environment). The study culminates by providing
both practical, theoretical, and policy implications of the findings.
Ishengoma, F (2021). Critical success factors for m‐Government adoption in Tanzania: A conceptual framework.. Afribary. Retrieved from https://track.afribary.com/works/critical-success-factors-for-m-government-adoption-in-tanzania-a-conceptual-framework-1
Ishengoma, Fredrick "Critical success factors for m‐Government adoption in Tanzania: A conceptual framework." Afribary. Afribary, 26 Apr. 2021, https://track.afribary.com/works/critical-success-factors-for-m-government-adoption-in-tanzania-a-conceptual-framework-1. Accessed 23 Nov. 2024.
Ishengoma, Fredrick . "Critical success factors for m‐Government adoption in Tanzania: A conceptual framework.". Afribary, Afribary, 26 Apr. 2021. Web. 23 Nov. 2024. < https://track.afribary.com/works/critical-success-factors-for-m-government-adoption-in-tanzania-a-conceptual-framework-1 >.
Ishengoma, Fredrick . "Critical success factors for m‐Government adoption in Tanzania: A conceptual framework." Afribary (2021). Accessed November 23, 2024. https://track.afribary.com/works/critical-success-factors-for-m-government-adoption-in-tanzania-a-conceptual-framework-1