Effects Of Hotels On Development Of Kamp Ala A Case Of Sheraton Hotel

ABSTRACT

The study aimed at assessing the effects of hotels on development of Kampala. The objectives of

the study were; to identify the effects of hotels on development of Kampala, to identify the

challenges faced by hotels in developing Kampala, and find the relationship between hotels and

development. This study was confined to Sheraton hotel Kampala Uganda. This placed business

organization which was chosen to take form of this study because it provided various services and

they were packed differently for differentiation to attract more customers and this helped to give

information required to accomplish this study hence reliable and valid data was obtained at the end

of the study. A stratified sampling procedure was selected from Hotel employees so as to ensure

representativeness and minimize bias, whereby the strata were composed of different Hotels

categories. The Hotels were the main targets for the study. From each of the sampled Hotels, two

respondents were selected. The first respondents were persons identified by the Hotels leadership

as the staff, and the second was a member of the Hotels governing body. From the findings on

table 4.5 the majority of respondents (66.7%) agree that hotels employs 308 permanent staff, who

receive above average compensation and also benefit from a 26. 7% percent service charge which

is distributed monthly, and 6. 7% were not sure. From the computation, the findings indicate that

hotels affect the development of Kampala levels by 0.05 This is positive significant relationship

(r= 0.837) implying that if hotels does perform its functions very well, development will highly

affected positively and when hotels are not well development will be highly affected negatively.

The study concluded that the development of hotels were very impo1iant because without hotels

the tourism industry cannot develop since these hotels host tourists from different parts of the

world who wish to have recreation in their holidays, however these hotels face a great challenge

concerning the service they offer to the tourists. The findings reveals that among the challenges

facing the hospitality industry include shortage of qualified perso1mel, different expectations and

different demands of the tourists which make it difficult for every customer to be satisfied due to

their different attitudes and different perception on the services they get. Hotels and Tourism

sector in Uganda act as the back born of our economic as the second after mining sector increasing

the GDP of our country. The government should invite more tourism investors to invest in our

country particularly hotels investors that provide meals and accommodation and other tourist

facilities both in cities and rural area where the tourists attractions found.

TABLE OF CONTENTS

DECLARATION .......................................................................................................................... ii

APPROVAL ................................................................................................................................. iii

DEDICATION ............................................................................................................................. iv

ACKNOWLEDGMENT ............................................................................................................... v

LIST OF FIGURES ..................................................................................................................... ix

LIST OFT ABLES ......................................................................................................................... x

ABSTRACT .................................................................................................................................. xi

CHAPTER ONE ............................................................................................................................ 1

INTRODUCTION ......................................................................................................................... 1

1.0 Introduction ................................................................................................................................ I

1.1 Background ................................................................................................................................ I

1.2 Statement of Problem ................................................................................................................ 2

1.4 Purpose of the study ................................................................................................................... 3

1.5 Objectives of the study .............................................................................................................. 3

1.6 Research Questions .................................................................................................................. 3

1.7 Scope of the study ..................................................................................................................... -3

I. 7. I. Content scope of the study .................................................................................................... .3

1.7.2. Geographical scope of the study ............................................................................................ 4

1.7.3. Time scope of the study ........................................................................................................ .4

1.8 Significance of the study .......................................................................................................... .4

CHAPTER TWO ........................................................................................................................... 9

LITERATURE REVIEW ............................................................................................................. 9

2.1 Introduction ................................................................................................................................ 9

2.1 The effects of hotels on development.. ...................................................................................... 9

2.2 Challenges faced by hotels in developing ............................................................................... 12

2.3 The relationship between hotels and development. ................................................................. 17

2.5 Suggested solutions to challenges facing hotel service providers in Kampala ....................... 19

vi

CHAPTER THREE ..................................................................................................................... 21

METHODOLOGY ...................................................................................................................... 21

3 .0 Introduction .............................................................................................................................. 21

3 .1 Research Design ...................................................................................................................... 21

3.2 Study Population ...................................................................................................................... 21

3 .3 The Sample Size and Selection ................................................................................................ 21

3 .4 Sampling Method: ................................................................................................................... 22

3.5 Data Collection Sources: ......................................................................................................... 22

3.5. I Primary Data: ........................................................................................................................ 22

3.5.2 Secondary Data: .................................................................................................................... 22

3.5.3 Instruments: .......................................................................................................................... 22

3 .6 Validity and Reliability: .......................................................................................................... 22

3.7 Data Processing and Analysis .................................................................................................. 23

3.7.1 Data Processing: ................................................................................................................... 23

3.8.2 Data Analysis ........................................................................................................................ 23

CHAPTER FOUR ....................................................................................................................... 24

DATA PRESENTATION, ANALYSIS AND INTERPRETATION OF FINDINGS ........... 24

4.0 Introduction .............................................................................................................................. 24

4.1.1 Findings on the demographic information ............................................................................ 24

4.1.2 Findings on Age bracket of respondents .............................................................................. 24

4.1.3 Findings on level of education .............................................................................................. 25

4.1.4 Findings on working experience in the organization ............................................................ 26

4.2 Findings on the effects of hotels on development ofKampala ................................................ 27

4.2.1 Findings on Compression of Labor force ............................................................................. 28

4.2.2 Findings on Increasing health care costs and other benefits ................................................. 28

4.3 Findings on the challenges faced by hotels in developing Kampala ....................................... 29

4.3. I Findings on lack of infrastructure to suppo1i sustainable tourism development. ................. 29

4.4 The relationship between hotel and development. .................................................................. 30

CHAPTER FIVE ......................................................................................................................... 31

vii

SUMMARY CONCLUSIONS AND RECOMMENDATIONS .............................................. 31

5. I Introduction .............................................................................................................................. 3 I

5.2 Summary of the findings ......................................................................................................... 31

5.3 Conclusion ............................................................................................................................. 32

5.3.0: Recommendations .............................................................................................................. 33

5.3.1: Recommendations to the government ................................................................................. 33

5.3.2: Recommendation to hotels investors ................................................................................... 33

5.3.3: Recommendation to KIU ..................................................................................................... 33

5.3.4: Recommendation to the researchers .................................................................................... 33

References ...................................................................................................................................... 35

APENDICES ................................................................................................................................ .41

APPENDIX: I PROPOSED TIME PLAN FOR THE STUDY .................................................... .41

APPENDIX: II PROPOSED BUDGET FOR THE STUDY ........................................................ 42

APPENDIX: II QUESTIONNAIRE FOR RESPONDENTS ....................................................... 43

APPENDEX III ............................................................................................................................ .47

QUESTIONAIRES FOR MANAGEMENT IN THE HOTEL .................................................... .47

APPENDEX IV ............................................................................................................................ .49

QUESTIONAIRES FOR STAFF ................................................................................................. .49