Effects Of Outsourcing On Organizational Performance: Case Study Of Mukwano Industry, Kampala, Uganda

TABLE OF CONTENTS

DECLARATION ............................................................................................................................. .i

APPROVAL ................................................................................................................................... ii

DEDICATION ............................................................................................................................... iii

ACKNOWLEDGEMENT .............................................................................................................. iv

CHAPTER ONE .............................................................................................................................. I

I .0 INTRODUCTION ..................................................................................................................... I

1.2 STATEMENT OF PROBLEM ................................................................................................. 3

1.3 PURPOSE OF THE RESEARCH ............................................................................................ .4

1.4 OBJECTIVES OF THE STUDY ............................................................................................. .4

1.6 RESEARCH QUESTIONS: ..................................................................................................... .4

1.7 CONCEPTUAL FRAME WORK ............................................................................................. 5

1.8 SCOPE OF THE STUDY .......................................................................................................... 6

1.9 SIGNIFICANCY OF THE STUDY .......................................................................................... 6

CHAPTER TWO: LITERATURE REVIEW ................................................................................. 7

2.0 Introduction ............................................................................................................................... 7

2.1 Definitions ................................................................................................................................. 7

2.2 Out somcing concept ................................................................................................................. 8

2.3 Types of outsourcing ................................................................................................................. 9

2.4 EFFECTS OF OUTSOURCING ON ORGANIZATION PERFORMANCE ........................ 10

2.5 Outsourcing processes ............................................................................................................. 17

2.6 Supplier shortlist. ..................................................................................................................... 17

2. 7 Supplier proposals ................................................................................................................... 17

2.8 Supplier evaluation .................................................................................................................. 17

2.8 Supplier relationship ................................................................................................................ 18

2. 9 Solutions to the negative effects of outsourcing ...................................................................... 18

CHAPTER THREE: RESEARCH METHODOLOGY ............................................................... 23

3.0 Introduction ............................................................................................................................. 23

V

3.1 Research design ....................................................................................................................... 23

3.2 Area ofStudy ........................................................................................................................... 23

3.2.1 Sample Size .......................................................................................................................... 23

3.2.2 Sampling Design ................................................................................................................... 23

3.3 Data Collection Insh·uments .................................................................................................... 23

3.3.1 Observation ........................................................................................................................... 24

3.3.2 Questionnaires ...................................................................................................................... 24

3.3.3 Interviews ............................................................................................................................. 24

3.4. Data analysis and Presentations .............................................................................................. 24

3.5. Limitations of the Study ......................................................................................................... 24

3.7. How to Overcome the Limitations ......................................................................................... 25

CHAPTER FOUR ......................................................................................................................... 26

4.0 Introduction ............................................................................................................................. 26

4.1 Analysis and Interpretation ofData ......................................................................................... 26

CHAPTER FIVE: CONCLUSIONS AND RECOMMENDATIONS ......................................... 31

5.0 Introduction ............................................................................................................................. 31

5.1 Summary .................................................................................................................................. 31

5.2 RECOMMENDATIONS OF THE STUDY ........................................................................... 32

5.3 CONCLUSION ....................................................................................................................... 34

APPENDIX I: QUESTIONNAIRE ............................................................................................. 37

APPENDIX 2: ESTIMATED BUDGET FOR THE RESEARCH ............................................. .42