Factors Influencing Nurse-Patient Communication At Kampala International University Teaching Hospital

ABSTRACT

Purpose of the study

The purpose of this study is to determine factors influencing nurse-patient communication at Kampala International University Teaching hospital and the specific

objectives were to determine nurse-related factors influencing nurse-patient communication, to determine patient-related factors influencing nurse-patient communication and to establish environment factors influencing nurse-patient

communication at Kampala International University Teaching hospital.

Methodology

A descriptive cross sectional method of study design was employed. This design was chosen because it describes a particular situation, factors influencing communication between nurses and patients and it was a small-scale study as it was be limited to nurses and in-patients at KIUTH. The study was conducted at KIUTH. The hospital is located in the town of Ishaka, in Bushenyi District, Western Uganda, approximately 330 kilometers, by road, southwest of Kampala

Study findings

In regards to what patients said, in order to enhance a better nurse-patient communication skills the study found out that, 11 (47.8%) of the patients said that nurses should be willing to listen to the numerous patients calls if a good communication relationship is to be achieved.

The study also found out that, 19(82.6%) of the patients said that nurses are usually busy and have no time to attend to patients which hinders good communication approach between them and patients

Conclusion and recommendations

In conclusion regardless of the fact that nurses are hardworking and are providing great nursing care to the patients and excellent communication relationship with patients is still a challenge.

TABLE OF CONTENTS

ABSTRACT ................................................................................................................................ i

RESEARCH APPROVAL ......................................................................................................... ii

COPY RIGHT ........................................................................................................................... iii

DEDICATION .......................................................................................................................... iv

ACKNOWLEDGEMENT ......................................................................................................... v

LIST OF FIGURES AND TABLES ......................................................................................... ix

OPERATIONAL DEFINITIONS .............................................................................................. x

LIST OF ABBREVIATIONS ................................................................................................... xi

CHAPTER ONE ....................................................................................................................... 1

1.0 Introduction ......................................................................................................................... 1

1.1 Background of the study. .................................................................................................... 1

1.2 Problem statement ............................................................................................................... 3

1.3 Purpose of the study ............................................................................................................ 4

1.4 Specific Objectives ............................................................................................................. 4

1.5 Research Questions ............................................................................................................. 4

1.6 Justification of the study ..................................................................................................... 5

CHAPTER TWO: ..................................................................................................................... 6

LITERATURE REVIEW ......................................................................................................... 6

2.0 Introduction ............................................................................................................... 6

2.1 Nurse related factors influencing nurse-patient communication ........................................ 6

2.2 Patient related factors influencing nurse-patient communication ....................................... 9

2.3 Environmental factors influencing nurse-patient communication .................................... 10

CHAPTER THREE: ............................................................................................................... 12

METHODOLOGY ................................................................................................................. 12

vii

3.1 Introduction ....................................................................................................................... 12

3.2 Study design and Rationale ............................................................................................... 12

3.3 Study setting and Rationale .............................................................................................. 12

3.4 Study population ............................................................................................................... 13

3.4.1 Sample size determination ............................................................................................. 13

3.4.2 Sampling procedure ....................................................................................................... 14

3.4.3 Inclusion criteria ............................................................................................................ 15

3.5 Definition of variables ...................................................................................................... 15

3.5.1 Dependent variable ........................................................................................................ 15

3.5.2 Independent variable ...................................................................................................... 16

3.6 Research Instrument .......................................................................................................... 16

3.7 Data collection procedures ................................................................................................ 16

3.7.1 Data Management .......................................................................................................... 17

3.7.2 Data analysis .................................................................................................................. 17

3.8 Ethical Considerations ...................................................................................................... 17

3.9 Limitations of the study .................................................................................................... 17

3.10 Dissemination of results .................................................................................................. 17

CHAPTER FOUR ................................................................................................................... 18

RESULTS ............................................................................................................................... 18

4.0 INTRODUCTION .................................................................................................. 18

4.1 Demographic characteristics for the patients .......................................................... 18

4.2 Nurse-related factors influencing nurse-patient communication. ........................... 19

4.3 Patient-related factors influencing nurse-patient communication. .......................... 21

4.4 Environment factors influencing nurse-patient communication ............................. 23