Impact Of Community Participation On Service Delivery In Uganda A Case Study Of Arua District

TABLE OF CONTENTS

DECLARATION....................................................

APPROVAL....................................................................................... iii

DEDICATION........................................................ iv

ACKNOWLEDGEMENT................................................... V

TABLE OF CONTENTS.............................................................. vi

LIST OF TABLES................................................... ix

LIST OF ACRONYMS! ABBREVIATIONS...................................... x

ABSTRACT........................................................................................

CHAPTER ONE......................................................................

1.0 Introduction........................................................................... 1

1.1 Background of the Study.............................................

1 .1.1 Historical Perspective.......................

1.1.2 Theoretical Perspective.............................. 2

1.1.3 Conceptual Perspective............................................... 3

I .1 .4 Contextual Perspective............................................................ 4

1 .2 Statement of the problem.................................................. 4

1.3 Objectives of the Study.......................................................... 5

1.3.1 General Objective............................................................. 5

1.3.2 Specific Objectives................................................... 5

1.4 Research Questions.............................................................. 6

1.5 Scope of the Study............................................. 6

1.6 Significance of the Study............................................ 7

1.7 Operational definitions of key terms ....................................7

CHAPTER TWO ..............................................................................9

2.0 Literature..................................................................................... 9

2.1 Theoretical Review................................................................. 9

2.1 .1 The influence of community participation on service delivery.................................................................... 9

2.1.2 Level of service delivery in local government under community participation............................. 12

2.1.3 Relationship between community participation and service delivery.............................................................................. 14

2.2 Related literature................................................................ 15

2.3 Conceptual Framework showing independent and dependent variables .............................................17

CHAPTER THREE........................................................................ .18

METHODOLOGY............................................................................ 18

3.0 Introduction ............................................................................18

3.1 Research design......................................................................... 1 8

3.2 Study population........................................................... 18

3.3 Sample size using sloven’s formula..................................... 19

3.4 Sampling methods................................................................... 19

3.4.1 Purposive sampling.................................................... 20

3.4.2 Simple Random sampling.................................................... 20

3.4.3 Stratified random sampling.................................. 20

3.5 Data Sources............................................................................. 20

3.6 Data collection instruments.......................................... 21

3.6.1 Questionnaire................................................................... 21

3.6.2 Interviews ..................................................................21

3.7 Validity and reliability of the instrument............................. 21

3.7.1 Validity....................................................................................... 21

3.7.2 Reliability....................................................... 22

3.8 Data analysis............................................................................... 22

3.9 Data Processing........................................................................ 23

3.10 Ethical Consideration,............................................................ 23

CHAPTER FOUR....................................................................... 24

DATA PRESENTATION, INTERPRETATION AND ANALYSIS 24

4. 0 Introduction 24

4.1 Demographic profile of respondents 24

4.2 Findings on extent of community participation in the service delivery programmes in Arua District.......................... 26

4.3 Findings on the trend of service delivery in local government under community participation in Arua District ....................................................29

4.4 Findings on relationship between community participation and service delivery in Arua District........................................................................... 34

CHAPTER FIVE.................................................................................... 37

FINDINGS, CONCLUSIONS AND RECOMMENDATIONS.... 37

5.1 Summary of findings and discussions............................ 37

5.2 Conclusion ...............................................................................38

5.3 Recommendations ........................................................................39

5.4 Areas of further research ..........................................................40

REFERENCES........................................................................................ 41

APPENDICES.................................................................................. 45

Appendix I: QUESTIONNAIRE .........................................45

Appendix II: INTERVIEW GUIDE.................................................... 49

ABSTRACT

The study sought to examine the impact of community participation on service delivery in Uganda: A case study of Arua District. The study objectives were; to determine the influence of community participation on service delivery in Arua District, to establish the level of service delivery in Arua District local government under community participation and to establish the relationship between community participation and service delivery in Arua District. The study followed a cross sectional research design. The qualitative and quantitative approaches were employed based on the local government of Arua District. The quantitative technique was used to collect and analyze data on the community participation and service delivery in local government of Arua District. The qualitative approach was used to community participation and service delivery in local government of Arua District. This design was used because it brings out clearly the relationship between community participation and service delivery. The study was specifically non-experimental because the researcher wanted to describe and make observations of what the real results were for purposes of making decisions based on the Facts to improve the situation. The target population of 240 was selected and it comprised of (5) resident district commissioners, (1) city mayor, (3 ~) teachers, (25) police officers. (63) students and (25) community leaders. The sample size of the study consisted of 150 respondents of the target population. Data was collected from primary and secondary sources using questionnaires and interviews. After collecting data, the researcher organized well-answered questionnaire. data was edited and sorted for the next stage. The data was presented in tabular form, pie charts and bar graphs with frequencies and percentages. The study also found out that the extent of community participation in the service delivery programmes in Arua District was poor with an average mean of 2.31 equivalent to poor on the Likert Scale. In regard to the trend of service delivery in local government under community, it also revealed that the level was poor with a mean average of 2.46 an equivalent of poor on the Likert scale. It is concluded thatz the study findings indicated that extent of community participation is relatively low and unsatisfactory. the trend of service delivery was inadequate and a significant positive relationship between community participation and service delivery was established to exist. The study recommends that there is also need for local officials to increase people’s productivity and access to capital, and give them better access to administrative staff through cooperation. There should be need for transformation to more accommodative, inclusive and practical approaches to development.