ABSTRACT
The study sought to investigate the relationship between remuneration and service delivery in
the hospitality industry in Uganda, a case study of International Hotel Muyenga. The study was
guided by three objectives namely; to examine the types of staff remuneration in IHM and the
level of service quality in IHM. The study was basically quantitative although having qualitative
elements involving 32 respondents. It was guided by a descriptive survey design whereby
objectives were tested using Pearson”s Correlation Co-efficient Technique. The findings of the
study revealed a positive significant relationship between planning of remuneration, staff
development and service delivery of academic staff at IHM. It however revealed an insignificant
relationship between planning of general welfare and service delivery of IHM staff. It concluded
that, there was a positive significant relationship between planning of remuneration, staff
development and lecturers service delivery at the Hotel. It was concluded further on the third
objective that there was an insignificant relationship between service delivery. The following
recommendations were drawn if lecturers~ service delivery was to be improved. To plan well
for remuneration through making fair budgets on their salaries and allowances. Put proper
training, seminars, conferences into plans geared towards improving lecturers~ service delivery.
And finally should consider remuneration, staff development and ignore general welfare of staff
as it does not relate with service delivery.
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Research, S. (2022). IMPACT OF STAFF REMUNERATION ON SERVICE QUALITY IN KAMPALA HOTELS A CASE STUDY OF INTERNATIONAL HOTEL MUYENGA. Afribary. Retrieved from https://track.afribary.com/works/impact-of-staff-remuneration-on-service-quality-in-kampala-hotels-a-case-study-of-international-hotel-muyenga
Research, SSA "IMPACT OF STAFF REMUNERATION ON SERVICE QUALITY IN KAMPALA HOTELS A CASE STUDY OF INTERNATIONAL HOTEL MUYENGA" Afribary. Afribary, 13 Aug. 2022, https://track.afribary.com/works/impact-of-staff-remuneration-on-service-quality-in-kampala-hotels-a-case-study-of-international-hotel-muyenga. Accessed 23 Nov. 2024.
Research, SSA . "IMPACT OF STAFF REMUNERATION ON SERVICE QUALITY IN KAMPALA HOTELS A CASE STUDY OF INTERNATIONAL HOTEL MUYENGA". Afribary, Afribary, 13 Aug. 2022. Web. 23 Nov. 2024. < https://track.afribary.com/works/impact-of-staff-remuneration-on-service-quality-in-kampala-hotels-a-case-study-of-international-hotel-muyenga >.
Research, SSA . "IMPACT OF STAFF REMUNERATION ON SERVICE QUALITY IN KAMPALA HOTELS A CASE STUDY OF INTERNATIONAL HOTEL MUYENGA" Afribary (2022). Accessed November 23, 2024. https://track.afribary.com/works/impact-of-staff-remuneration-on-service-quality-in-kampala-hotels-a-case-study-of-international-hotel-muyenga