Leadership Skills and Efficiency of Local Government Service Delivery in Bosaso District- Puntland-Somalia

ABSTRACT 

This study was set out to establish the extract to which leadership skills and efficiency of local government service delivery in Bosaso district — Puntland — Somalia. specifically the study wanted to establish the effect of (i) profile of the respondent (ii) level of leadership (iii) level of service delivery (iv) whether there is a significant difference in the level of leadership skills and level of service delivery (v) whether there is a significant relationship in the level of leadership skills and level of service delivery in Bosaso local government in Puntland Somalia. The study used a survey design; specifically descriptive correlation and descriptive comparative; data was collected from 137 respondents using self administrated questionnaires as the key data collection instrument. Data were analyzed at univariate level using frequency counts and summary statistics and Pearsons Linear Correlation Coefficient at bi-variate level, there was also low level of service delivery. the study findings revealed that there was a low level of leadership skills, because There are lot things which contributed the failure of leadership on service delivery, like lack of leadership training, corruption, inadequate salaries or wages, nepotism, lack of knowledge of information technology, there was also low level of service delivery, the level of leader ship skills and service delivery is significantly correlated and there is good relationship between them. This research is very important in an effort to maximize the use of human resource in Bosaso local government administration in effective delivery of services. It was help the district personnel department to give employees constructive performance appraisal feedback that was motivate them to effectively deliver service in the sub country. However to empower local communities to take charge of their affairs through local institutions of self governance and resource mobilization, the decentralization program in puntland state of Somalia is expected to build democratic government structures that are responsive and accountable to the public, and promote capacity building at the local level.

TABLE OF CONTENTS

DECLARATION A

DECLARATION B

APPROVAL SHEET

ACKNOWLEDGEMENT iv

ABSTRACT viii

Chapter Page

ONE ___THE PROBLEM AND ITS SCOPE 1

Background of the study 1

Statement of the Problem 2

Purpose of the study 3

General objectives 3

Research objectives 3

Research Questions 3

Null hypotheses 4

Scope of the study 4

Significance of the study 5

Operational definitions of key Terms 6

TWO~REVIEW OF LITERATURE 8

Concepts, opinion, ideas from authors and experts 8

Theoretical perspective 13

Related studies 15

THREE METHODOLOGY 19

Research Design 19

Research Population 19

Sample Size 19

Sampling Procedure 20

Research Instrument 21

Validity and Reliability of the Instrument 21

Data Gathering Procedures 23

Data Analysis 24

Ethical Consideration 25

Limitations of the Study 26

FOUR ____DATA ANALYSIS, PRESENTATION AND INTERPRETATION 28

Demographic Profile of Respondents 28

Levels of leadership skills 30

The Level of Service Delivery in Bosaso Local Government 32

Significant Relationship between leader ship skills and service delivery in

Bosaso district Somalia 34

FIVE ____FINDINGS, CONCLUSIONS, RECOMMENDATIONS 36

FINDINGS 36

Conclusions 37

Recommendations 38

Areas for Further Research 39

REFERENCES 40

APPENDIX 1 A TRANSMITTAL LETTER 42

APPENDIX lB _TRANSMITTAL LETTER FOR THE RESPONDENTS 43

APPENDIX 11 _CLEARANCE FROM ETHICS COMMITTEE 44

APPENDIX III _INFORMED CONSENT 45

APPENDIX IV _FACT SHEET 46

RESEARCHER'S CURRICULUM VITAE 50