Logistics Management And Service Delivery In Organisations A Case Study Of Roofings Uganda Limited

TABLE OF CONTENTS

DECLARATION .............................................................................................................................. i

APPROVAL ................................................................................................................................... ii

DEDICATION ............................................................................................................................... iii

ACKNOWLEDGEMENT .............................................................................................................. iv

CHAPTER ONE .............................................................................................................................. I

INTRODUCTION ........................................................................................................................... I

1.0 Introduction ............................................................................................................................ !

1.1 Back ground to the study ........................................................................................................ !

1.2 Statement of the problem ....................................................................................................... 3

1.3 Purpose of the study ............................................................................................................... 4

1.4 Objectives of the study ........................................................................................................... 4

1.5 Research Question ................................................................................................................. 4

1.6 Scope of the study ................................................................................................................. .4

1.6.1 Subject scope ...................................................................................................................... 4

1.6.2 Time scope .......................................................................................................................... 4

1.6.3 Geographical scope ............................................................................................................ .4

1.7 Significance of the study ........................................................................................................ 5

1.8 Operational definition of key terms ....................................................................................... 5

1.9 Conceptual framework ........................................................................................................... ?

CHAPTER TW0 ............................................................................................................................. 8

LITERATURE REVIEW ................................................................................................................ 8

2.0 Introduction ............................................................................................................................ S

2. I Role oflogistics management on service delivery ................................................................ 8

2.2 Challenges encountered in logistics management in organizations ..................................... I I

2.3. Mechanisms can be implemented in improving logistics for service delivery in

organisation ................................................................................................................................ l3

CHAPTER THREE ....................................................................................................................... 15

METHODOLOGY ........................................................................................................................ 15

3.0 Introduction .......................................................................................................................... l5

3 .I Research design ................................................................................................................... 15