Motivation And Service Delivery In Secondary Schools A Case Of Schools In Makindye Division, Kampala District — Uganda

ABST~CT

The study assessed the Impact of Motivation and Service Delivery in Secondary

Schools: A Case of Schools in Makindye Division, Kampala District — Uganda. The

objectives of the study included: To determine the impact of directors or Head teachers

on teachers’ motivation, establish the implications of teachers’ lack of motivation in

secondary school and determine whether there is a significant relationship between the

motivation and service delivery in secondary schools in Makindye East Division among

others.

The research employed Descriptive research approach where simple random sampling

technique was used to get the sample size which required collecting information

through questionnaire and interviews to ensure accuracy in data collection. Finally, data

was analyzed quantitatively and qualitatively in form of; tables, figures and conclusions

were drawn at the end.

The major finding of the study was that up t~,7O% of the respondents revealed that

there is a mutual relationship between motivation and service delivery. This relationship

helps in attracting, retaining experienced and knowledgeable employees as well as

motivating them to work harder thus increasing productivity.

Recommendations were that Teacher management and development policy should be

geared towards improving teacher accountability, effective deployment, and promotion.

Also, there is the need to strengthen monitoring and supervision mechanisms to

improve teacher efficiency and effectiveness. The welfare of teachers should be

improved to get the desired results between teachers and directors as well as to

students.

In conclusion, therefore, the levels of teacher motivation and service delivery tend to

vary depending on whether she/he works in a rural or urban area or at a public or

private school. Secondary school teachers tend to be more motivated than primary

teachers. The weak culture of teacher and school accountability and lack of supportive supervision are key reasons given for low job motivation.