Online Airline Customer Management System Case Study: Eagle Air Uganda Limited

ABSTRACT

The Online Airline Customer Management System is basically derived from the GDS (Global Distribution System) also known as CRS (Computer Reservation System). The Online Reservation System has its database centrally located which is accessed through an Application Programming Interface (API).With the invent of Online Reservation System the traveler and the airline have the freedom to book a seat anywhere at any time at their convenience. The traveler books a ticket at a click of a mouse saving the time and money for the traveler. It is also a hassle free transaction for both the airline and the traveler. The Online Airline Customer Management System involves three main actors; the database, online operator and a database scheduler. The database scheduler updates the database, the online operator accepts and confirms the booking and updates the data. The new online airline customer management system maintains the database centrally giving the clients the information required from anywhere in the world whenever required. This system requires the use of an API through which it extracts the data from a central database. The central database monitors all the data changes that are made at the client side to it and updates it automatically. In conclusion, the new Online Airline Customer Management System is advantageous in various ways; through online airline customer management system passenger are able to book & purchase the ticket from their home/office conveniently as it does not require the passenger to go to the airline or an agent to purchase a ticket thus saving time & money for the customer and an airline/agent. As the information is stored centrally the passenger never loses their ticket as in the previous system.