QUALITY ASSURANCE PROCEDURES IN AUTOMOBILE WORKSHOP: A CASE STUDY IN THE J. A. PLANTPOOL GHANA LIMITED WORKSHOP IN ACCRA

ABSTRACT

A common discussion is that the in automobile workshop lacks efficiency, quality is poor, budgets are unreliable and prices are excessive. Better management would result in increased efficiency with reduced quality failures while saving tremendous amount of money. This study was on quality assurance procedures in automobile workshop: A case study in the J. A. Plantpool Ghana Limited. The objectives of the study was to increase knowledge and awareness of quality related matters in quality assurance procedures in automobile repair workshop, to shed light on automobile repair workshop in relation to quality and quality related matters, to identify the current quality assurance procedures used in J. A. Plantpool Ghana Limited workshop and measure the current process. 100 respondents were chosen through convenience sampling technique from J. A. Plantpool Ghana Limited to answer the questionnaire. Data obtained was anaylsed using Statistical Product for Service Solutions (SPSS 22). The research strongly suggests that quality is a problem for the automobile workshop. The research revealed that there is a scope for improving quality and it is possible. This conclusion is both supported with literature research and the research results. The research revealed that quality professionals saw clear improvements in organisational operations after having implemented quality assurance procedures in the automobile workshop. Furthermore the general employee had a very positive view towards applying and using the system on his work. However the research suggests that there is a gap in the use and implementation of quality assurance procedures in automobile workshop and that knowledge needs to be improved.