QUALITY CONTROL MANAGEMENT PRACTICES OF LARGE SCALE GARMENT PRODUCING COMPANIES IN THE ACCRA METROPOLIS

ABSTRACT

The world is now a global market, and every business is striving to compete favourably among all businesses within their sector or enterprise. The garment producing companies are also experiencing pressure from this competitive market as well as increasing requirements of customers of quality of their products to exceed their expectations. This has led to the garment producing companies to consider the improvement of their internal quality, strengthen management commitment levels as well as pay closer attention to quality control management practices. The main aim of the study was to assess the quality control management practices of large scale garment producing companies within the Accra Metropolis. The data collection was through two sets of questionnaires presented to customers of these companies as well as to senior management employees of these large scale garment producing companies in the Accra Metropolis. The data collected was analysed using simple percentages as well as Microsoft Excel. From the analysis, it was realized that, quality control practices by the garment producing companies agrees to the concept that quality control is always defined by the customer, and management practices of these garment producing companies are trying their optimum best to create value to their customers. Majority of their customers were also satisfied with the final products of their garments produced. It was recommended that garments produced by these companies should always be designed and constructed to fitness to ensure customer satisfaction. Also these companies should always think of the academic upgrade of their employees to make them more committed in their work to enable them give off their best for effective quality control management practice