Recruitment, Selection and Employee Performance in Rwanda Social Security Board

ABSTRACT The study examined the relationship between recruitment, selection and employee performance, using the case of Rwanda Social Security Board. Following the track of its set objectives, this study identified how recruitment and selection are conducted in Rwanda Social Security Board, put light on some of the challenges Rwanda Social Security Board faces in its endeavors to carry out effective recruitment and selection, find out whether there is relationship between recruitment, selection and employee performance in Rwanda Social Security Board, hence proposed recommendations that would strengthen effective recruitment and selection practices in Rwanda Social Security Board. Related Literature was reviewed to support the statement of the problem and the set objectives. A research methodology was developed to assist the researcher collect, analyze and interpret data. The researcher used descriptive research design in order to obtain information concerning the current status of phenomena, to find answers to question related to who, what when and how. Results revealed that recruitment and selection in Rwanda Social Security Board is relatively conducted well. The manpower plan (job analysis) is the basis for recruitment and selection at Rwanda Social Security Board. It highlights that the existing’ performance problems could be majorly coming out of other Human Resource pracUces, that heavily determine the level at which recruitment and selection can impact the organizational overall performance. Recommendation for improving recruitment and selection and other factors that affect performance were suggested, aimed at improving organizational performance.

TABLE OF CONTENTS

DECLARATION A

DECLARATION B

APPROVAL SHEET iii

DEDICATION iv

ACKNOWLEDGEMENTS v

TABLE OF CONTENTS vii

LIST OF TABLES ix

ABSTRACT x

    CHAPTER ONE 1

THE PROBLEM AND ITS SCOP 1

Background of the Study 1

Statement of the Problem 2

Purpose of the Study 3

Research objectives 3

Research questions 4

Scope of the study 4

Significance of the study 5

CHAPTER TWO 6

REVIEW OF RELATED LITERATURE 6

Introduction 6

Conceptual framework 6

Theoretical Perspectives 7

Related Studies 8

Recruitment 8

Selection process 8

Distinction between selection and recruitment 9

Process of employee selection 9

The different sources of external recruitment and their effects on employees

performance 11

The internal sources of recruitment and employees performance 14

Various recruitment techniques and their influence on employees’ performance 21

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The 8 steps to Walsall Council’s recruitment process 22

Relationship between recruitment, selection and employee performance 23

Challenges encountered during recruitment and selection 24

CHAPTER THREE 26

METHODOLOGY 26

Research Design 26

Research Population 26

Sample size 26

Sampling Procedure 27

Research Instrument 28

Validity and reliability of the Instrument 29

Data Gathering Procedures 29

Data Analysis 30

Ethical consideration 31

Limitations of Study 31

CHAPTER IV 32

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 32

Introduction 32

IAPTER FIVE 39

FINDINGS, CONCLUSIONS, RECOMMENDATIONS 39

Recruitment Process 45

Performance trends in RSSB since 2007 46

Relationship between Recruitment, Selection and employee performance 46

Recommendations for improving performance 46

Area of Further Research 48

Conclusions 46

REFERENCES 49

APENDIX