SOCIAL INFRASTRUCTURAL FACILITIES AND SERVICE DELIVERY IN UGANDA CASE STUDY OF ENTEBBE MUNICIPALITY WAKISO DISTRICT

ABSTRACT

The research study was on social infrastructural facilities and service delivery in Uganda, Case

study of Entebbe municipality, Wakiso district. The objectivities of the study were to establish

the state of social infrastructural facilities in public in Uganda, to examine the state of Service

delivery in public institutions in central Uganda and to establish the influence of social

infrastructural facilities on the performance of public institutions in central Uganda. This was a

case study research design and it applied qualitative research approach making use of descriptive

survey. The researcher used Slovene’s formula to select a sample from the entire population. The

researcher used purposive sampling technique to select the respondents from Entebbe Municipal

council and simple random sampling for other respondents from the municipality because every

one aged between 20 and sixty years of age stood an equal chance to be sampled for a

respondent. The Research Instruments used included questionnaire and secondary data sources

such as books, journals, reports and internet documents. From the demographic characteristics of

respondents; gender, age and education background, majority of them 50% were aged between

30-39 years followed by 27% aged between 20- 29 years, 20% were aged between 40-49 years

and 02% were between 50-59 years of age. Majority of them were male with 55% and women

45% respectively. The findings from the study reveal that those with Advanced Certificate Level

of Education were the majority with 35%, followed by Diploma holders constituting 34%,

Ordinary level certificate of education 21% and Bachelor’s degree holders with 10%. The

findings indicate also that road network and street lights are to a great extent poor and the street

lights are not working. Social infrastructure inform of roads and street lights is poor, medical

care centers and services have fallen far short of local needs through lack of enough finances

from the government, power sector exhibits the highest amount of deficiency in Uganda, social

infrastructural facilities in Entebbe municipality and the rest of Uganda to a great extent do not

exclude people. There is an attempt to include all categories of people in government programs.

Social infrastructural facilities such as hospitals and health centers have improved health and

wellbeing of the people in Entebbe municipality and Uganda as a whole.