Team Building and Service Delivery in Selected Public Primary Schools in Getembe Division, Kisii County, Kenya

ABSTRACT 

The study correlates team building and service delivery in selected public primary schools in Getembe Division, Kenya. It was guided by four objectives namely; to determine the profile of respondents in terms of gender, age, educational qualification and years of teaching experiences, present position, and marital status, to determine the level of team building, to determine the level of service delivery. To determine if there is significant relationship between the levels of team building and service delivery. The study used descriptive correlational as its research design. Six (6) public primary schools from Getembe Division were randomly selected to serve as a sample. The study used a sample of 160 teachers from the findings of the study it was revealed that there is a high level of team building, there is also a high level of service delivery and there exists a strong positive relationship between the level of team building on teachers and the level of service delivery by the teachers. The study therefore recommended that development /training of teams should be highly considered in order to raise the pupils’ performance that teacher must be motivated through salary increment, recruitment and evaluation of teachers should be formed and actively supported, that managers should set clear expectations for workers and finally, the workers roles should be clearly defined. That the majority of the teachers were male and most of them are over 40 years old. Majority are assistant teachers and holders of bachelors degree they have more than 15 years of teaching experience and most of them are married.

TABLE OF CONTENTS

DECLARATION A

DECLARATION B ii

DEDICATION

ACKNOWLEGMENT iv

ABSTRACT v

CHAPTER ONE 1

THE PROBLEM AND ITS SCOPE 1

Background of the Study 1

Statement of Problem 5

Purpose of the Study S

Research Objectives 6

Specific Objectives 6

Research Questions 6

Null Hypothesis 6

Significance of the Study 6

Scope of the Study 7

Operational Definition of Key Terms 8

CHAPTER TWO 9

RELATED LITERATURE REVIEW 9

Basic concepts, opinions, ideas from Authors/experts 9

Theoretical Perspective 27

Related Studies 28

CHAPTER THREE 31

METHODOLOGY 31

Research Design 31

Research Population 31

Sample Size 31

Sampling Procedures 32

Research Instrument 32

Validity 33

Reliability 33

Data Gathering Procedures 33

Data Analysis 34

Ethical Considerations 35

Limitations of the Study 35

CHAPTER FOUR 36

DATA PRESENTATION, INTERPRETATION AND ANALYSIS 36

CHAPTER FIVE 45

FINDINGS, CONCLUSION AND RECOMMENDATIONS 45

Findings 45

Conclusions 46

Recommendation 46

REFERENCES 48

APPENDIX 1 53

TRANSMITTAL LETTER 53

APPENDIX II 54

TRANSMITTAL LETTER FOR THE RESPONDENTS 54

APPENDIX III

CLEARANCE FROM ETHICS COMMITTEE 55

APPENDIX IVA 56

Validity of the research instruments 56

APPENDIX IV B 57

Reliability of the Research instruments 57

APPENDIX V 58

Correlation for Minimum Sample Size 58

APPENDIX VI 59

INFORMED CONSENT 59

APPENDIX VII 60

RESEARCH INSTRUMENTS 60

CURRICULUM VITAE 65