The Effect of Credit Management on Loan Recovery in the Banking Sector> A Case Study of Diamond Trust Bank, Uganda Main Branch , Kampala

TABLE OF CONTENT

Declaration ............................................................................................................................. i

Approval ................................................................................................................................ ii

Acknowledgement ................................................................................................................. iii

Dedication .............................................................................................................................. iv

Table ofContents ................................................................................................................... v

List of Tables ......................................................................................................................... viii

List of Figures ....................................................................................................................... .ix

Abstract ................................................................................................................................. x

CHAPTER ONE: Introduction .......................................................................................... 1

1.1 Background .............. ....................................................................................................... 1

1.2 Statement of the Problem ................................................................................................ 2

1.3 Purpose of the study ......................................................................................................... 3

1.4 Objectives ofthe study ................................................................................................... 3

1.5 Research questions .......................................................................................................... 3

1.6 Scope of the study ............................................................................................................ 3

1.6.1 Geographical scope .................... ............................................................................... 3

1.6.2 Subject scope ........................................................................................................... 3

1.7 Significance of the study ................................................................................................. 4

1.8 Hypothesis ....................................................................................................................... 4

1.9 Limitation ........................................................................ ................................................ 4

1.10 Structure of the Report ................................................................................................... 5

CHAPTER TWO :LITERATURE REVIEW

2.0 Introduction ..................................................................................................................... 6

2.1 Conceptual Framework .................................................................................................... 8

2.2 Theoretical Framework .................................................................................................... 9

2.3 Related Literature ............................................................................................................ 1 0

2.3 .1 Credit management in Diamond Trust Bank ................................................................ 1 0

2.3.2 Credit Application Process in Diamond Trust Bank .................................................... 11

2.4 Loan Recovery in Diamond Trust Bank .......................................................................... 13

2.5 Causes of Loan Defaults in Diamond Trust Bank ........................................................... l7

2.6 The Level of Loan Defaulters in Diamond Trust Bank ................................................... 20

2.7 Loan Recovery Process in Diamond Trust Bank ............................................................. 22

2.8 The Solutions to Credit Management and Loan Recovery Diamond Trust Bank ........... 23

2.9 Conclusion ....................................................................................................................... 26

CHAPTER THREE: METHODOLOGY

3.0 Introduction ...................................................................................................................... 27

3.1 Research design ............................................................................................................... 27

3.2 Type and Source of Data ................................................................................................ 27

3.3 Area of the Study ............................................................................................................. 27

3.4 Methods of Collecting Data ............................................................................................. 27

3.5 Data Processing ............................................................................................................... 28

ABSTRACT

Credit Management in any society depends on how planning and provided adequate management of credit through the application of relevant recovery procedures. This is supported by various economically active approaches which are applied to create adequate levels of investments within the financial institutions. The study researched the aspects of credit management and credit acquisition in enhancing development in Uganda. The purpose of the study was to establish the relationship between credit management and loan recovery within the banking sector, case study carried out at Diamond Trust. The study was prompted by the changing trends in the key issues of credit management across the globe and the relevance of loan recovery schemes within the financial institutions. The study examined the impact of credit management within the banking sector and provided a comprehensive analysis of the relevance of the process within which loans are acquired, sustained and managed. In gathering information the research study employed both primary and secondary sources. The primary source was mainly the questionnaires and interview guides while the secondary sources were the library work and internet. The study used descriptive survey as its research design. Four research areas in this project were identified and these provided the overall study area as a number of sampling techniques were applied to obtain relevant data. Frequency tables, charts and graphs, means as well as Spearman's correlation coefficient were used to analyze collected data.