The Effects of Information Technology in Nigeria Banking Industry (A Case Study of United Bank of Africa Uba Plc)

TABLE OF CONTENT

Title page

Certificate

Dedication

Acknowledgement

Table of content

CHAPTER ONE

1.1    Introduction

1.2    Statement of the problem

1.3    Objective of the study  

1.4    Scope and Limitation of the study

1.5    Significance of the study

1.6    Research methodology

1.7    Statement of hypothesis

1.8    Organisation and plan of the study

CHAPTER TWO:       Literature review

2.1    Evolution of computer technology

2.2    Brief review of banking theory

2.3    Areas of information technology Development by bank.

2.4    Effect of information technology on bank service

2.5    Benefit of information technology

2.6    Service provided through information Technology

2.7    Adverse effect of information technology

CHAPTER THREE Research Methodology and case study

3.1    Introduction

3.2    Brief history of UBA Plc

3.3    Method and source of collecting data

3.4    Some application of I.T. on bank services

3.5    Stages of IT in UBA Plc

3.6    Limitation of I.T.

CHAPTER FOUR: Data presentation and analysis

4.1    Introduction

4.2    Presentation

4.3    Analysis of Bank Management Staff and Customer

4.4    Testing of hypothesis

4.5    Generalization

4.6    Policy issue and application

CHAPTER FIVE: Summary, Conclusion and recommendation

5.1    Summary

5.2    Conclusion

5.3    Recommendation

References

Appendix I

Appendix II

Appendix III

CHAPTER ONE

1.1      INTRODUCTION

Banking:- in his book “Law of Banking” Dr. Heber Hart tries to define a bank as a company carrying on the businesses of receiving monies and collecting drafts for customers subject to an obligation of honouring cheques drawn upon them from time to time by customers to the extent of the amount available on their current account. The competitive nature of the banking industry and with the numerous customers over the years has brought about the role and the introduction of information technology in coping with the urgent needs to satisfy the needs of bankers in carrying out their daily activities in satisfying their numerous customers. The introduction of information technology has saved many banking industries in the area of organization and information of the banking activities in terms of man power accounting procedures are more easily accessible quality. In data selection and processing modeling and packaging of their services, forecasting and other banking services. The emergency and rapid expansion of information technology in the banking industry has brought to the door of people all over the world good banking services. The information which has become a vital factor in decision making has serious implications on how business is done worldwide. Some of the objectives of every business organization are to satisfy customers needs with quality services or production also maximize profit.  The fact is reflected in the mission statement of the UBA Plc which goes thus “our mission is to provide first class services to air customer delivery by well trained and highly motivated people aided by the best technology generating superior return to shareholders, whole positively importing the community served” (UBA PLC Olatogun 2001). In Nigeria banking services revolves around such activities as handling of cash, keeping of account, collection of cheques and lending of money through loans and advances, provision of international trade among others. All this massive application of information technology improved information technology enables services rendered by banks to be relatively efficient and cost-effective than the use of labour-intensive banking.