THE IMPACT OF ELECTRONIC BANKING IN NIGERIA BANKING SYSTEM

ABSTRACT

 

The banking industry in Nigeria is now facing unprecedented competition from non-traditional banking institutions, which now offer banking and financial service over the internet. The purpose of this study was to evaluate the influence of electronic banking on the Nigeria banking system. This study among other reasons would help to enlighten operators in the banking sector and other concerned individuals and organization on the adoption of Electronic Banking. The research basically identified the technical and operational challenges facing E-Banking in First Bank of Nigeria Plc. and such ways by which they could be tackled. It also exposes the strength and weakness of electronic banking.

The study uses both the primary and secondary data. Primary data was collected by the researcher through the use of questionnaire, while the secondary data was collected from CBN electronic banking guidelines, annual report of First Bank of Nigeria Plc.

The sample was drawn from the credit officers of First Bank of Nigeria Plc. A total of sixty (60) officers were randomly selected for the study. The method of data analysis was based on both descriptive and inferential statistics. Also, correlation analysis was done using the SPSS software to examine the association between variables so as to arrive at valid conclusion.

The result of the analysis shows that majority (94%) of the respondent attest to the fact that the transition from traditional to electronic banking has affected the overall banking performance, while (3%) of the respondents disagreed. similarly, majority (90%) of the respondents agreed that electronic banking has helped to ease banking transaction, while (10%) of the respondents were indifferent regarding their views. it was also revealed that majority (84%) of the respondents supported the claim that electronic banking tends to be cheaper in terms of operational cost than the traditional banking, while (16%) disagreed.

In conclusion, the transition from traditional to electronic banking has affected the overall performance of the banks by making banking transaction easier and faster for customers and providing them with better service and also leads to reduction in operational cost of banks. It was further recommended that government should try to provide uninterrupted power supply for the banking system because without power supply, electronic banking cannot function effectively and that the Central Bank of Nigeria who regulates all the activities of the banks have a role to play in enhancing the system through the promotion of effective banking and monetary policies.

TABLE OF CONTENT

Title page                                                                                                                                i

Certification                                                                                                                            ii

Dedication                                                                                                                              iii

Acknowledgement                                                                                                                  iv

Table of Content                                                                                                                     v

List of Abbreviation                                                                                                               ix

Abstract                                                                                                                                  x

CHAPTER ONE: INTRODUCTION

1.1. Background to the Study                                                                                                1

1.2. Statement of the Problem                                                                                                            4

1.3. Objectives of the Study                                                                                                   5

1.4. Hypothesis of the Study                                                                                                  5

1.5. Significance of the Study                                                                                                            6

1.6. Scope of the Study                                                                                                          6

1.7. Definition of Terms                                                                                                         7

1.8. Brief Profile of First Bank of Nigeria Plc.                                                                       9

CHAPTER TWO: LITERATURE REVIEW

2.1       Introduction                                                                                                                14

2.2       The concept of electronic banking                                                                              14

2.2.1    Origin of E-banking in Nigeria                                                                                   17

2.3       The view of electronic banking                                                                                   17

2.3.1    Where should the real e-banking be?                                                                          21

2.4       Electronic banking and the common banking product                                               22

2.4.1    Telephone and PC banking product                                                                           22

2.4.2    Automated Teller Machine (ATM)                                                                             23

2.4.3    The card system                                                                                                          23

2.5       Advantages and Potential difficulties of electronic banking                                     24

2.6       Guidelines on electronic banking in Nigeria                                                               25

2.7       Electronic banking and Challenges                                                                             27

2.8       Security considerations in e-banking systems                                                 29

2.8.1    Electronic fraud in e-banking systems                                                                        30

2.8.2    Electronic banking profitability and efficiency                                                          30

2.8.3    Bank Customer relationship                                                                                        31

2.9       The belief of consumers about electronic banking                                                      31

 

CHAPTER THREE: RESEARCH METHODOLOGY

3.1       Introduction                                                                                                                33

3.2       Area of study                                                                                                              33

3.3       Sources of data                                                                                                           33

3.4       Sample size and sampling technique                                                                           34

3.5       Validation of research instrument                                                                               34

3.6       Measurements of variables                                                                                          34

3.7       Data analysis technique                                                                                              35

CHAPTER FOUR: DATA PRESENTATION, INTERPRETATION, ANALYSIS

4.1       Introduction                                                                                                                36

4.2       Data Presentation                                                                                                        36

4.3       Socio-demographic Characteristics of Respondents                                                  36

4.4       Percentage Distribution of Respondents                                                                    39

4.5       E-Banking Introduction and Speed of Banking Transaction                                     40

4.6       Introduction of E-Banking and Operational Costs of Banks.                                                41

4.7       Effect of changing from Traditional Banking on Overall performance of the

 Banking Industry                                                                                                        42

4.6       Discussion of Findings                                                                                               43

 

CHAPTER FIVE: FINDINGS, RECOMMENDATION AND CONCLUSION

 

5.1       Summary                                                                                                                     44

5.2       Conclusion                                                                                                                  44

5.3       Recommendations                                                                                                      45

5.4       Limitation of the Study                                                                                              45

5.5       Suggestion for Further Studies                                                                                   46

 

REFERENCES – Bibliography                                                                                          47

APPENDIX A – Proposed Questionnaire                                                                          50

 

 

 

 

 

 

 

 

LIST OF ABBREVIATIONS

ASP: Application Service Providers

ATM: Automated Teller Machine

B2C: Business-to-consumer

CBN: Central Bank of Nigeria

E-Banking: Electronic Banking

E-Commerce: Electronic Commerce

E-Shop: Electronic Shop

FBN: First Bank of Nigeria

ICT: Information Communication Technology

KYC: Know Your Customer

NDLEA: National Drug and Law Enforcement Agency

NIBSS: Nigerian Inter Bank Settlement System

PC: Personal Computer