The Impact Of Intercultural Communication In Maasai Mara University Among The Institution Staff.

Table of Contents

Chapter 1 .............................................................................................................................................................. 1

1.1 Background of the study .................................................................................................................................. 1

1.2 Statement of problem ...................................................................................................................................... 2

1.3Study objectives ................................................................................................................................................ 3

1.3.1 General objectives ........................................................................................................................... 3

1.3.2 Specific objectives ............................................................................................................................ 3

1.4 Significance of the study .................................................................................................................................. 3

1.5 Scope ........................................................................................................................................................ 4

1.6 Limitations and delimitations of the study ....................................................................................................... 4

Literature review ................................................................................................................................................... 5

2.1 Introduction ..................................................................................................................................................... 5

2.1.1 Basic definitions ............................................................................................................................... 5

2.2 Theoretical review ........................................................................................................................................... 6

2.2.1 Intercultural Communication Model ............................................................................................... 6

2.2.2 Rainbow Model ................................................................................................................................ 6

2.3 Reviews of related research ............................................................................................................................. 7

2.3.1 Communication across cultures ....................................................................................................... 7

2.3.2 Intercultural Technical Communication........................................................................................... 7

2.4 Conclusion. ...................................................................................................................................................... 8

Chapter three ........................................................................................................................................................ 9

3.1 INTRODUCTION ................................................................................................................................................ 9

3.2 Research Design ............................................................................................................................................... 9

3.2 Population ....................................................................................................................................................... 9

3.3Sampling and Sampling techniques ................................................................................................................. 10

3.3.1 Sampling size .................................................................................................................................. 10

3.3.2 Sampling techniques ...................................................................................................................... 10

3.4 Data Collection instruments ........................................................................................................................... 10

3.4.1 Questionnaire ................................................................................................................................ 10

3.4.2 Observation .................................................................................................................................... 11

3.4.5 Interviews ....................................................................................................................................... 11

3.5 Data analysis .................................................................................................................................................. 11

3.6 Conclusion ..................................................................................................................................................... 11

CHAPTER FOUR .............................................................................................................................................. 12

DATA ANALYSIS, PRESENTATION AND INTERPRETATION ....................................................................... 12

4.0 Introduction ...................................................................................................................................... 12

4.1. Demographic Information of Respondents ..................................................................................... 12

4.1.1: Distribution of the Respondents by age ................................................................................ 12

4.1.2: Distribution of the Respondents by Gender ......................................................................... 13

4.1.3 Table 4.3 Marital Status of Respondents ............................................................................... 13

4.1.4 Table 4.4Respondents’ Educational Qualification ................................................................ 14

4.1.5 Table 4.5 Duration of working in the Organization ................................................................. 14

4.2 Issues of personal interaction in intercultural context. .................................................................... 15

4.2.1 Awareness of the intercultural climate within the organization. ......................................... 15

4.2.2 Perception towards the existing university’s intercultural climate of the organization .... 15

4.3 Aspects of Intercultural Communication Investigated. .................................................................... 16

4.3.1 Communication Challenges in Intercultural Communication............................................. 16

4.3.2 Advantages of Intercultural Communication ........................................................................ 17

CHAPTER FIVE ................................................................................................................................................ 18

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS ......................................................................... 18

5.0 Introduction ...................................................................................................................................... 18

5.1 Summary ........................................................................................................................................... 18

5.3 Conclusion ......................................................................................................................................... 19

5.4 Recommendations ............................................................................................................................ 20

APPENDIX 1 ...................................................................................................................................................... 21

RESPONDENTS QUESTIONNAIRE ............................................................................................................ 21

Section One: General Information .......................................................................................................... 21

APPENDIX 2 ...................................................................................................................................................... 24

REFERENCE ……………………………………………………………………………………………………………………………………….25