Training And Employee Performance In Mayfair Safari Hotel Jinja, - Uganda

Abstract

This study on training and employee performance in Mayfair Safari Hotel, Jinja - Uganda was based descriptive correlation survey designs. The researcher used a selfadministered questionnaire to collect primary data from 67 employees, using simple random sampling. Data analysis was done excel frequencies and percentages. The study was based on three specific objectives: (i) to examine the different methods/approaches used in training employees, (ii) to examine the impacts of training on employee performance and (iii) to establish the relationship between employee training and performance The findings showed that majority of the respondents were male, with age bracket of 20 - 29 years, more than half of the respondents were married; and still more than half were certificate holders and above, waiting staff dominated the study and majority had experience of one to two years. It went ahead to reveal coaching, mentoring and job rotation as the major approaches used by the hotel in training employees. On the other hand, quality output, increased productivity, reduced rate of accidents and were sighted out as the major impacts of training in the organization. The researcher concluded that there is significant relationship between training and employee staff performance in Mayfair Safari Hotel. The researcher recommended that if employee performance is to be improved in Mayfair Safari· Hotel, management should; a) ensure that employee are regularly trained and the training method should be relevant and up to date, (b) any training should be geared towards equipping employees with competencies like knowledge, abilities and skills, ( c) to ensure value for money invested in training, employees should be given feedback to enable evaluate the relevance and contribution of any training program.