ABSTRACT
The purpose of this study was to evaluate the adoption of VoIP in Rukara College at a greater rate and at the same time find out the reasons for the slower adoption of VoIP. To determine the level of performance and efficiency of the existing technology in Rukara College, Rwanda, to determine the level of performance and efficiency of VoIP in Rukara college, Rwanda, to determine if there is significance difference between the existing technology and the proposed one. There study employed descriptive research design as well as quantitative and qualitative research designs were used to describe data collected from the field, Research Population of about 2140, 140 staff members and 2000 students. For staff members, this included both teaching and non teaching staff, The researcher Used the sloven’s formula to compute the sample size, were by 42 staff members were selected as a sample from 70 staff members while 119 students as a sample were selected from 200 students, Sampling Procedure, Random sampling procedure was used since all members had equal chances and the Research Instrument and the tools used for collecting data from the respondents were personal questionnaires which were designed touching on every objective of the study. The conclusion was based on research objectives, analysis and interpretation of individual views on all problems associated with PSTN that are categorically summarized in percentages like, PSTN signals not enough where more than 70% said that PSTN signals were not good enough, on Inter-communication inefficient more that 80% said was so inefficient, also more than 8O% said that the monthly charges make it expensive due to monthly revenues collected from the collage. Regulatory authorities since the authorities are state agencies incorporated VoIP with PSTN and regulated both of them as a way of giving a chance to institutions bit academic or business enterprises to asses, adopt and utilize the benefits a better technology since it is the state that gets revenue.
TABLE OF CONTENTS
COLLEGE OF HIGHER DEGREES AND RESEARCH
KAMPALA INTERNATIONAL UNIVERSITY
IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF.
MASTER OF SCIENCE IN INFORMATION SYSTEMS ii
DECLARATION ii
DECLARATION B
DEDICATION iv
ACKNOWLDGEMENT v
TABLE OF CONTENTS vi
LIST OF FIGURES x
LIST OF TABLES xi
CHAPTER ONE
PROBLEM AND ITS SCOPE 1
INTRODUCTION 1
BACKGROUND OF THE STUDY 1
STATEMENT OF THE PROBLE 3
PURPOSE OF THE STUD 3
GENERAL OBJECTIVE 3
SPECIFIC OBJECTIVE 3
SCOPE OF THE STUDY 4
TIME SCOPE 4
GEOGRAPHICAL SCOPE 4
CONTENT SCOPE 5
THEORETICAL SCOPE 5
SIGNIFICANCE OF THE STUDY 5
OPERATIONAL DEFINITIONS OF THE KEY TERMS 5
CHAPTER TWO
REVIEW OF RELATED STUDIES 8
OVERVIEW 8
CONCEPTS, OPINIONS, IDEAS FROM AUTHORS /EXPERTS 8
INTERNET TELEPHONE 8
CURRENT TREND 8
COST BENEFIT ANALYSIS 13
SECURING VOIP 14
INTERNET CONNECTIONS AND ITS TYPES 15
ADSL CONNECTIONS 15
CABLE CONNECTIONS 15
SATELLITE (HST) 15
DIFFERENT FORMS OF VOIP 17
ANALOG TELEPHONE ADAPTOR 17
SKYPE 17
IP AND CONFRENCE PHONES 18
IP ENABLED PBX 20
COMPUTER TO COMPUTER 21
DEVICES USED IN VOIP TECHNOLOGY 21
END SYSTEMS 22
SIGNALLING SERVER 22
GATEKEEPER 22
H.323 23
SESSION INITIATION PROTOCOL 23
HOW VOIP WORKS 23
BANDWIDTH AND EFFECTIVE BANDWIDITH 29
DELAY 29
NETWORK DELAY 30
ACCUMULATION DELAY 30
PROCESSING DELAY .30
JITTER 30
LATENCY 30
ECHO 31
UNRELIABILITY 31
SCALABILITY 31
PACKET LOSS 31
CALL DROPPING 32
CALL BLOCKING 32
REGULATORY LIMITATIONS 32
THEORETICAL PERSPECTIVES 32
RELATED STUDIES 33
ADOPTION OF VOIP IN SWEDEN 33
ANOTHER RELATED STUDIES 34
COMPETITIVE ADVANTAGES OF VOIP ADOPTION IN HOLAND 34
GAPS IDENTIFIED IN RELATED STUDIES 35
CHAPTER THREE
RESEARCH DESIGN 36
RESEARCH POPULATION 36
SAMPLE SIZE 37
SAMPLING PROCEDURES 37
RESEARCH INSTRUMENT 37
VALIDITY AND RELIABILITY OF THE INSTRUMENTS 38
DATA GATHERING PROCEDURE 39
DATA ANALYSIS 39
ETHICAL CONSIDERATIONS 40
LIMITATIONS OF THE STUDY 41
CHAPTER FOUR
INTRODUCTION 42
PRESENTATION ANALYSIS AND INTERPRETATION OF DATA 42
ANALYSIS OF DATA COLLECTION 42
DESCRIPTION OF POPULLATION WHICH PARTICIPATED 42
DATA PRESENTATION AND INTERPRETATIONS 43
QUALITATIVE ANALYSIS STUDY 52
CHAPTER FIVE
FINDINGS, CONCLUSSIONS AND RECOMMENDATIONS 55
FINDINGS 55
CONCLUSSIONS 57
RECOMMENDATIONS 58
REFERENCES 59
APPENDIX 1 61
APPENDIX II 62
APPENDIX III 64
APPENDIX IV 68
APPENDIX V 72
Consults, E. (2022). Voice-Over Internet Protocol Adoption in Rukara College of Education, Eastern Province, Kayon District, Rwanda.. Afribary. Retrieved from https://track.afribary.com/works/voice-over-internet-protocol-adoption-in-rukara-college-of-education-eastern-province-kayon-district-rwanda
Consults, Education "Voice-Over Internet Protocol Adoption in Rukara College of Education, Eastern Province, Kayon District, Rwanda." Afribary. Afribary, 28 Sep. 2022, https://track.afribary.com/works/voice-over-internet-protocol-adoption-in-rukara-college-of-education-eastern-province-kayon-district-rwanda. Accessed 27 Nov. 2024.
Consults, Education . "Voice-Over Internet Protocol Adoption in Rukara College of Education, Eastern Province, Kayon District, Rwanda.". Afribary, Afribary, 28 Sep. 2022. Web. 27 Nov. 2024. < https://track.afribary.com/works/voice-over-internet-protocol-adoption-in-rukara-college-of-education-eastern-province-kayon-district-rwanda >.
Consults, Education . "Voice-Over Internet Protocol Adoption in Rukara College of Education, Eastern Province, Kayon District, Rwanda." Afribary (2022). Accessed November 27, 2024. https://track.afribary.com/works/voice-over-internet-protocol-adoption-in-rukara-college-of-education-eastern-province-kayon-district-rwanda