Abstract. This handout on hotel management talks on service performance standard, how to achieve good customer satisfaction, the various things to do as a hotelier and service equipments. I implore every hospitality enthusiast to go for it.
This handout on hotel management and service performance standard seek to address the gap in hotel services done by employees and employers. It enumerates what needs to be known and done to achieve high service skills. For any intending hotelier, this handout is a must have for you and one can train and acquire knowledge from it. Different departments of the hotel were captured in it down to making of some cocktails and service equipments. This handout is knowledge on its own.
