A Centralised Event Management System for A Hotel Case Study: Slumberland Hotel, Arua

TABLE OF CONTENTS

DECLARATION .

APPROVAL

LISTOF FIGURES v

LIST OF ABBREVIATIONS

ABSTRACT iv

CHAPTERONE 1

BACKGROUND 1

1.0 Introduction 1

1.1 Background of study 1

1.2 Problem Statement 2

1.3 Proposed system 2

1.4 Objectives 2

1.4.0 Main Objectives 2

1.4.1 Specific Objectives 2

1.6 Scope of study 3

1.7 Expected Significance of study 3

CHAPTER TWO 4

LITERATURE REVIEW 4

2.0 Introduction 4

2.1 Categories of Events 5

2.2 Review of Event Management Technologies 5

2.2.1 How Self Service Portals can add value to Events 7

2.2.6 how Event Software Can Benefit Your Delegates 8

2.2.7 Event Management Software ~1ools to Manage and Plan Events 8

2.2.8 Things to Look For in an Event Management Software Solution 8

CHAPTER THREE 9

METHODOLOGY 9

3.0 Introduction

3.1 Interviews 9

3.1.1 Advantages of Interviews 9

3.1.2 Disadvantages of InteMe~ ~9

3.2 Questionnaires 9

3.2.1 Mvantages ofQuestionnaires 10

3.2.2 Disadvantages ofQuestionnaires 10

3.1 Data Analysis and presentation 10

3.1.1 Respondent’s Summary 11

3.3 System Development Methodology 13

3.4 Component Based Development Llfecycle Model 13

3.5 The Prototype Model 15

3.5.1 Overview 16

35.2 Advantages of Prototyping 16

3.5.3 Disadvantages of Prototyping 16

3.6 UNiTTESTING 18

CHAPTER FOUR 19

SYSTEM DESIGN AND IMPLEMENTAfION 19

4.0 Introduction 19

4.1 System Architecture 19

4.2 System Requirements 19

42.1 Software Requirements 19

4.2.2 Hardware Requirements 20 4.3 DesIgn Designs/ Project Resources 20

4.4 Main System ComPonents 20

4.4.1 UserAuthentication 21

4.4.2 Event Creation 21 4.4.3 Assign facility/ Supervisor 21

4.4.4 Viewing Events 21

4.4.5 Update Events 21

4.5 FUNCTIONAL REQUIREMENTS 21

4.5.1 Create events 21

4.5.2 View events 21

4.5.3 Assign Facility 21

4.5.4 Assign Supervisor 21

4.6 NON-FUNCTIONAL REQUIREMENTS . 22

4.6.1 Security 22

4.6.2 Response time 22

4.6.3 User-friendly 22

4.7 SYSTEM DESIGN 23

4.7.1 Use case diagram 23

4.4.2 Class Diagram 24

4.4.3 Collaboration Diagram 25

4.4.4 Sequence Diagram 26

4.4.5 Activity Diagram 27

4.5 Database Design 28

4.5.1 Physical model 28

4.5.2 Table Schemas 29

CHAPTER FIVE 32

RESULTS 32

5.0 Screen shots 32

5.1 Front End Section 32

5.1.1 View events 32

5.1.2 Detailed view 33

5.1.3 View events by categories 33

5.2 Back end section 35 5.2.1 Login / logout Admin authentication 35

5.2.2 Administration page 36

5.2.3 Create new event 37

ChAPTER SIX 38

CONCLUSION AND RECOMMENDATIo~c 38

6.0 Introduction 38

6.1 Achievements Made 38

6.3 Personal Achievement 38

6.4 Limitations challenges faced 38

6.5 Recommendations challenges faced 38

6.6 Conclusion 39

ABSTRACT

The hospitality Industry is a dynamic Business characterized by constant activity and change. Which means for a hotel to gain its market share, it has to accommodate change and manage its activities efficiently. This industry is known to deal with services and products that are both tangible and intangible in nature that are highly competitive. For that matter, for a hotel to be competitive it has not only to concentrate on the satisfaction of its customers, but also provide good services to satisfy its customers.Customer satisfaction can be gained in a 1-lotel through improving service quality which involves well planned schedules and good organization within its management. Having satisfied customers should not necessarily mean ignoring the employees needs, a balance of needs have to be met through proper communication and organization.In this study, we look at an Event Management System which provides computerized management and organization of events.