A SURVEY OF THE EFFECTS OF TRAINING AND DEVELOPMENT ON THE PRODUCTIVITY OF SECRETARIAL STAFF AT UNION BANK OF NIGERIA PLC ENUGU

Overview
Cite Work

Abstract

One of the main ways organizations invest in the work force for greater returns today and even future is through the training and development of their employee. Training like sharpening of an existing skill inorder to reflect the trends in technology and other social cultural environment of any organization. Productivity is the goal of today’s competitive business world and training can be a springing board to enhance productivity. The major objectives of training and development is to increase the efficiency of the employee with the resulting increase in corporate productivity.

This accounts for why a large amount of fund and time is expended by organization at one period or the other in the improvement of the skill of these employees at various levels. Secretarial staff training and development is very necessary for it helps to boast their morale and enhance their productivity. As everyone knows that manpower is the greatest assets of any organization and the organization can enhance the value of these assets by investing time and money in their improvement.

In view of the about the researcher recommends their union bank of Nigeria Plc Enugu North should take the training of their secretarial staff seriously by making sure that uniformity of standard is maintained in all arms of the institution there should be acceptable and adequate management criteria for assessing the secretarial staff performance.

TABLE OF CONTENTS

Cover page

Title page

Certification

Dedication

Acknowledgement

Table of contents

List of table

Abstract

Chapter one

Introduction

1.1Background to the study

1.2Statement of the problem

1.3Purpose of the study

1.4Scope of the study

1.5Research question

1.6Significance of the study

Chapter two

2.0Literature review

2.1Meaning of training & development

2.2Important of training & development

2.3Principles of learning

2.4Types of training

2.5Training evaluation

2.6Problem arising despite

2.7Training and development

2.8Summary of reviewed literature

Chapter three

3.0Methodology

3.1Research design

3.2Area of study

3.3Population of the study

3.4Sample and sampling procedure

3.5Instrument for data collection

3.6Validation of the research instrument

3.7Reliability of the instrument

3.8Method of administering of research instrument

3.9Method of data analysis

Chapter four

4.0Data presentation and results

4.1Summary of findings

Chapter five

5.0Discussion implication recommendation and conclusion

5.1Discussion of results

5.2Implication of results

5.3Recommendations

5.4Conclusion

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A SURVEY OF THE EFFECTS OF TRAINING AND DEVELOPMENT ON THE PRODUCTIVITY OF SECRETARIAL STAFF AT UNION BANK OF NIGERIA PLC ENUGU

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