ADOPTION OF SOCIAL NETWORKS MEDIA FOR REFERENCE SERVICES IN ACADEMIC LIBRARIES

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This study was carried out to investigate the adoption of social networks media
for reference services in academic libraries. Thus, the study discovered among
others, the meaning of social networking media and the types of social networking
media tools that can be applied in the reference section by the reference librarian
for the provision of reference services in academic libraries. To achieve the
objectives of this study, four (4) research questions were formulated. The study
pointed out among others, that there are two major types of reference services
which are: direct and indirect reference services and they are in use in academic
libraries. The study also pointed out some vital Social networks media tools that
can be used in the provision of reference services in meeting the needs of library
users. It also discovered among others, the facilities such as computer, internet,
webcam and cellphones that will enable the application of social networking
media for the provision of reference services in academic libraries. The study
outlined some problems that hinders the application of social networking media
and they are: network bandwidth problem, lack of access to internet, unavailable
power supply, lack of staff training and the problem of maintenance culture. The
study concluded that the academic libraries especially the reference section
should adopt the social media tools in the provision of reference services to
library clientele in this era of technological explosion.

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ADOPTION OF SOCIAL NETWORKS MEDIA FOR REFERENCE SERVICES IN ACADEMIC LIBRARIES

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