AN ASSESSMENT OF CUSTOMERS SERVICE ON FINANCIAL INSTITUTION

Overview
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ABSTRACT

The data collected were analysed using chi-square methods major finding include;

The majority of the staff in financial Institution. Most of the resource both human and material are not available for effective functionality of the service.

Majority of its services has not improved. A great deal of improvement need to be made in the service rendered. Majority of customers in financial Institution. Based on this findings the major recommendation were as follows;

-Enugu manpower should always be placed at the counter to attend to customers endowries needs.

-Quantity/status of the counter clerks and cashiers should be raised so that shorter time is spent by customers in carrying out their transactions.

-That infrastructural needs to improve, example computerization of saving department.

That the bank should encourage staff to enhance in the educational qualification.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Table of content

Abstract

Chapter One

Introduction

1.1 Background of the study

1.2 Statement of the problems

1.3 Purpose of the study

1.4 Significant of the study

1.5 Research questions

Chapter Two -

Review of Related Literature

2.1 Classification of Commercial Banks

2.2 Customers services

2.3 Services, strategies and Policies.

2.4 Attitude, Efficiency and Motivation

2.5 Summary of the Related Literature.

Chapter Three:

Summary of finding, Discussion and Recommendation.

3.1 Discussion of Results

3.2 Conclusion

3.3 Recommendation

Bibliography.

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AN ASSESSMENT OF CUSTOMERS SERVICE ON FINANCIAL INSTITUTION

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