An Assessment Of The Credit Sales And Control Practices In The Telecommunication Industry: A Case Study Of Vodacom Tanzania Ltd

ABSTRACT 

The purpose of this study was to assess the credit sales and control practices in the telecommunication industry in the case study of Vodacom Tanzania Limited and was conducted at the Head office of Vodacom Tanzania Limited in Dar es Salaam, Ilala Municipal, Ohio Street. The researcher was interested to study the management of credit sales in the service providing sector. Since, experience shows that, credit sales if are not well managed may endanger the health of the organization. On other hand telecommunication industry in Tanzania still practice credit sales, consequently the researcher wanted to study management of credit sales. As its methodology the study employed Qualitative and Quantitative techniques. Besides, the case study design was developed in this investigation in order to allow an in depth examination of the topic. Data were collected through questionnaires, interviews, observation and documentary review. The methods allow the researcher to obtain valid and reliable data. The findings of this analysis revealed that there is an effective and efficient practice to control credit sales. This has resulted from qualified labor force, stable information system, clear assessment of the ability of postpaid customers to meet the obligation and the use of credit sales policy. This work recommended that even though there are efficient and effective management of credit sales in the organization, they may better improve the customer awareness on credit sales products, conducting customer survey and workshops.