An Online Web Based E-billing Water System Case Study: National Water And Sewerage Corporation (Nwsc)

ABSTRACT

Along with the changes in the world’s technology, Water became the backbone of

industrialization and almost all the activities we carry out, rely on Water supply and demands of

customers also change as well which has become more demanding and knowledgeable than ever

before.”Water is life”. Consumers who consume Water units and Water services today are active

and more critical in Water service delivery. This in turn made the management to shift their

focus on the clients or customers so as to register success in the business today. For a good

performance. quality services are the most important exercises for any Organization.

Organizations like NWSC has kept the standard of their service and try to maintain their

customer in the market by providing satisfactory services as expected of them.

There are a number of problems being faced by the service provider (NWSC). Customers

thcmsclves are seriously complaining to the services provider (NWSC) of in-accurate meter

reading and estimations, resulting in overcharging of customers by the company. Sometimes this

would result in under payment by customers to the company. This study will have to come up

with a way of solving the problem by introducing an on line web based water billing system for

viewing bills and pay them promptly using credit cards, Phone or visa by the help of internet.

This study is aimed at developing a web-base billing system for Water given that Water uses metering and billing manually, this has led to inaccuracy, high operational costs and unnecessary delays. Nonetheless, we as the researchers will recommend the following: Introduction of remote automated Water metering by the company that should be connected to thc system in order to have a complete cycle of water trade.