AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS

CHAPTER ONE
INTRODUCTION
1.1 Background to the study 
1.2 Statement of the problem 
1.3 Research Question 
1.4 Objectives of the study 
1.5Statement of Hypotheses 
1.6 Significance of the study 
1. 7 Scope and Limitations of the study 
1.8Definition of Operational Terms 

CHAPTER TWO 
LITERATURE REVIEW
2.1Introduction 
2.2Conceptual Framework 
2.2.1Automated Teller Machine (ATM) 
2.2.2Reasons for Automation of Banking Operation 
2.2.3   Application of Automated Teller Machine 
2.2.4 Concept of Service Quality 
2.2.5Concept of Customer Satisfaction 
2.3Theoretical Framework 
2.4Empirical Review
2.5Summary

CHAPTER THREE
RESEARCH METHODOLOGY 
3.1 Introduction 
3.2 Research Design 
3.3 Population and Sampling Technique 
3.4 Methods of Data Collection 
 3.5 Procedure for Data Analysis and Model Specification 
3.6 Justification of Methods 
3.7 Summary 

CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1Introduction
4.2Data Presentation
4.3Discussion of Findings
4.4Summary
CHAPTER FIVE
SUMMARY, RECOMMENDATIONS AND CONCLUSIONS
5.1Summary 
5.2Conclusion
5.3Recommendations
References

APPENDIX 1

APPENDIX II
QUESTIONNAIRe

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APA

Adebayo, C. (2018). AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS. Afribary. Retrieved from https://track.afribary.com/works/automated-teller-machine-service-quality-and-customer-satisfaction-on-deposit-money-banks-1440

MLA 8th

Adebayo, Chris "AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS" Afribary. Afribary, 29 Jan. 2018, https://track.afribary.com/works/automated-teller-machine-service-quality-and-customer-satisfaction-on-deposit-money-banks-1440. Accessed 23 Nov. 2024.

MLA7

Adebayo, Chris . "AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS". Afribary, Afribary, 29 Jan. 2018. Web. 23 Nov. 2024. < https://track.afribary.com/works/automated-teller-machine-service-quality-and-customer-satisfaction-on-deposit-money-banks-1440 >.

Chicago

Adebayo, Chris . "AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS" Afribary (2018). Accessed November 23, 2024. https://track.afribary.com/works/automated-teller-machine-service-quality-and-customer-satisfaction-on-deposit-money-banks-1440