AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS
CHAPTER ONE INTRODUCTION 1.1 Background to the study 1.2 Statement of the problem 1.3 Research Question 1.4 Objectives of the study 1.5Statement of Hypotheses 1.6 Significance of the study 1. 7 Scope and Limitations of the study 1.8Definition of Operational Terms CHAPTER TWO LITERATURE REVIEW 2.1Introduction 2.2Conceptual Framework 2.2.1Automated Teller Machine (ATM) 2.2.2Reasons for Automation of Banking Operation 2.2.3 Application of Automated Teller Machine ...
EFFECT OF INTERNAL AUDIT ON RESOURCES CONTROL IN KEFFI LOCAL GOVERNMENT
ABSTRACT The study assesses the effect of Internal Audit onresources control in Keffi Local Government. It also finds out if internalaudit is effective at deferring administration excesses in the LocalGovernment. Descriptive research design was adopted. Primary source of datacollection using questionnaire administration was used. The population of thestudy comprises of the entire 1,033 members of staff of Keffi Local Governmentof which 42 respondents comprising of all the three (3) staff o...
DRUG ABUSE AMONG SECONDARY SCHOOL STUDENTS: SIGNIFICANCE OF COUNSELLING
ABSTRACT This study is on drug abuse and its significant of counseling, it was carried out in selected students of government scienceschool in Obi Local Government of Nasarawa State, Nigeria. 60 participants were randomly chosen for the study, 30 were males and 30 were females. Questionnaire was used for data collection and the literature review revealed some causes of drug addiction by the students which included parental influence, school related factors, societal, peer-group effects and go...
IMPACT OF RECAPITALIZATION ON THE PERFORMANCE OF THE NIGERIAN BANKING INDUSTRY
ABSTRACT This study examines the impact recapitalization has on the performance of the Nigerian banking industry. The study therefore, addresses itself to determining the impact of bank recapitalization on bank performance in Nigeria overtime and also evaluate the impact of bank recapitalization on banks’ size and strength in Nigeria. The study used the descriptive research design and the source of data is secondary source using documentation. The population of the study is the 25 banks...
IMPACT OF DISCIPLINARY MEASURES ON STAFF CONDUCT IN FEDERAL MEDICAL CENTRE, KEFFI
ABSTRACT This study aimed to examine the efficiency of disciplinary measures on staff conduct in Federal Medical Centre, Keffi. One of the major issues facing managers, both in public and private organizations, is how to manage the personnel under them. This is importance since the levels of indiscipline in the public sectors in Nigeria are found to be responsible for low productivity in government’s desire to achieve higher living standard for the people. In this study, survey research...
CONFLICTS MANAGEMENT AND SERVICE DELIVERY IN FEDERAL MEDICAL CENTRE, KEFFI
ABSTRACT The conflict-free company has never existed and never will exist. Antagonisms, tensions, aggressions, stereotypes, negative attitudes and the frustrations will always be an integral part of any organization where men have to live and work together. Conflict is an inseparable part of people’s life. There are a variety of views about conflict. Some people view conflict as a negative situation that must be avoided at any cost. Others have an opinion that conflict is a phenomenon which...
EFFECTS OF BRANDING ON CONSUMER BUYING BEHAVIOUR IN THE MOBILE TELECOMMUNICATION INDUSTRY IN NIGERIA
CHAPTER ONEINTRODUCTION1.1 Background of the StudyToday’s world is filled with consumers who are more conscious of the reputation of the brand and the branding techniques used by organisations whenever they make a buying decision. Consider the chaos that would be at the point of buying if manufacturers have no means of distinguishing their products from that of competitors. Consumers would definitely be put through the rigors and time consuming task of determining what product to choose fro...
EFFECT OF RECRUITMENT, SELECTION AND PLACEMENT POLICIES ON ORGANIZATIONAL EFFECTIVENESS OF FEDERAL POLYTECHNIC, NASARAWA
ABSTRACT This study examines the effects of recruitment, selection and placement on organizational effectiveness using, Federal Polytechnic, Nasarawa as a case study. The study aimed to identify the recruitment, selection and placement policies of the Federal Polytechnic, Nasarawa, determine whether the recruitment, selection and placement policies of Federal Polytechnic, Nasarawa are well implemented or not, find out the problems associated with the recruitment, selection and placement poli...
IMPACT OF FIRM SIZE ON CORPORATE PROFITABILITY OF FIRMS QUOTED ON THE NIGERIA STOCK EXCHANGE (NSE)
ABSTRACTThis study examines the impact of firm size on thecorporate profitability of quoted firms on the Nigerian Stock Exchange. Thestudy aims to examine the relationship between firm size and corporate profitabilityof Nigerian quoted firms and to find out if firm size have impacts on corporateprofitability of Nigerian quoted firms. The study used analytical softwarecalled Statistical Package for the Social Sciences (SPSS version 20) to carryout correlation and regression analysis on the dat...
CONFLICT MANAGEMENT AND SERVICE DELIVERY IN NATIONAL HOSPITAL, ABUJA
CHAPTER ONE INTRODUCTION 1.1Background to the Study Employees are the assets of any organization and compensation had been seen to be a vital instrument in employee performance. A well rewarded employee feels that he/she is being valued by the company that he/she is working for. They are also encouraged to work harder and better if they are aware that their well-being is taken seriously by their employers, and that their career and self-development are also being honed and taken care of by th...