Business Process Reengineering Practices And Performance Of Pharmacy And Poisons Board In Kenya

ABSTRACT

The general objective of this research study was to investigate effect of BPR on performance of

Pharmacy and Poisons Board.The findings in this study will be beneficial to scholars in the

business process reengineering to identify gaps that need to be expounded upon. This study will

also be important to the various users of this research information who include government

regulators, Pharmacy and Poisons Board, other medical regulatory bodies, government agencies,

donors, other stakeholders investors and academia. The findings in the study will also be useful

to top management of the different health regulatory bodies in Kenya since they will be able to

know the contribution of business process reengineering as a strategic tool in the Public Health

Sector.This study adopted a descriptive survey design. The findings indicated that training of

staff have the highest effect on Performance of Pharmacy and Poisons Board followed by

Technology, then organization structure while Continuous improvement had the least effect on

Performance of Pharmacy and Poisons Board. All the variables were significant as their P-values

were less than 0.05.Based on the findings, it can be concluded that Pharmacy and Poisons Board

has automated most of operation and hence technology is a major contributor to effective

performance of Pharmacy and Poisons Board.On the basis of staff training, the study

recommended that Pharmacy and Poisons Board should encourage more of its employees to

further their education by enrolling in institutions of higher learning and tertiary colleges in order

to achieve the required development objectives and the range of competencies, knowledge and

skills which are necessary to meet effectively the career development needs of human resources

handling medical and phamacy operations.