CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT

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ABSTRACT
The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structure questionnaire was developed validated and tested for its reliability. The percentage method was used in calculation. The major findings of the study were:
1.     That secretaries have more area of conflict with their bosses than areas of mutual friendship.
2.     The consequences of such conflicts affect the progress of the establishment concerned.
3.     That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial.
It is concluded that, it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries

TABLE OF CONTENTS
Title page                                  i
approval page                                           ii
Certification
Dedication                                               iv
Acknowledgement                               v
Table of Contents                         vii
Abstract                                   x

CHAPTER ONE
INTRODUCTION
Background of Study                               1
Statement of the problem                                 4
Purpose of the study                            5
Significance of the study                                  5
Research Questions
Delimitations of the study                          7

CHAPTER TWO
LITERATURE REVIEW
Meaning of a secretary                               10
Qualities of a secretary                                14
Functions and categories of secretary        19
Types and characteristics of conflicts           23
Summary of literature review                         32

CHAPTER THREE
RESEARCH METHODOLOGY
Design of the study                                       34
Area of the study                                         34
Population of the study                                35
Sample of the study                                 36
Instrument used for data collection             36
Distribution and retrieval of the instrument 37
Method of data collection                              38

CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA

CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Summary of findings                                    44
Conclusion                                                  45
Recommendations                         45
Limitations of the study                               47
Suggestions for further studies                   48
References                                                 49
Appendix A                                                50
Appendix B Questionnaire 51

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CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT

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