CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (ALCOHOL COMPANY AWKA)

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ABSTRACT

The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structured questionnaire was developed validated and tested for its reliability. The percentage method was used in the calculation. The major findings of the study were:

1. That secretaries have more area of conflict with their bosses than areas of mutual friendship.

2. The consequences of such conflicts affect the progress of the establishment concerned.

3. That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial.

It is concluded that it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries.

TABLE OF CONTENTS

Title pagei

Approval pageii

Certification iii

Dedicationiv

Acknowledgement v

Table of Contents vii

Abstract x

CHAPTER ONE

INTRODUCTION

Background of Study 1

Statement of the problem 4

Purpose of the study 5

Significance of the study 5

Research Questions

Delimitations of the study7

CHAPTER TWO

LITERATURE REVIEW

Meaning of a secretary 10

Qualities of a secretary 14

Functions and categories of secretary 19

Types and characteristics of conflicts 23

Summary of literature review 32

CHAPTER THREE

RESEARCH METHODOLOGY

Design of the study34

Area of the study34

Population of the study35

Sample of the study36

Instrument used for data collection 36

Distribution and retrieval of the instrument 37

Method of data collection38

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

Summary of findings 44

Conclusion 45

Recommendations 45

Limitations of the study47

Suggestions for further studies 48

References 49

Appendix A50

Appendix B51

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CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (ALCOHOL COMPANY AWKA)

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