Commission For Mediation And Arbitration Efficiency Towards Disputes Solving In Tanzania: A Case Study Of Dodoma Municipality

ABSTRACT

This study explores the Commission for Mediation and Arbitration Efficiency towards Disputes Solving in Tanzania, Dodoma Municipality in particular. It attempts to examine the CMA which has encountered a number of challenges, such challenges as budgetary crisis /lack of funding to accomplish the CMA activities and documentation problem are some of the notable problems facing CMA. The study used a sample of 40 respondents and its methodology employed questionnaires, interviews observation and documentary review during data collection. Data were collected through questionnaires and documentary source such as journals, books and various organizations reports for enterprises information. Descriptive statistics summarized the information from the collected data and data collected were analyzed both qualitatively and quantitatively with a help of computer software programme called Statistical Package for Social Sciences (SPSS). The finding of this study unveils that the CMA experiences a colossal failure to apply relevant procedures and applicable principles already in place before mull over of undertaking actions and decision that at the end come to mischief their goals. Accordingly, the CMA fails to achieve its goals and it is incapable to solve disputes between employees and employers. Due to this actual situation CMA becomes more and more unreliable and distrustful. Likewise, divulged is very poor training done by CMA to its stakeholders, pitiable working condition and skimpy management, unfriendly working environment, and poor remuneration. Besides, the study also reveals that some fundamentally important facilities such as Offices are not friendly to facilitate proper executions of CMA responsibilities. Additionally, revealed from the study are very poor allocations of fund which escalated CMA to fail to conduct training programs for stakeholders that hinders the efficiency of CMA at large. In view of that; the study recommends that the government need to allocate enough fund to CMA in order to ensure that there is efficiency and sufficient training program conducted to CMA stakeholders to ensure CMA perform efficiently. Moreover, the study recommends that education on labour laws need to be provided by CMA to the working environment as one way of preventing labour disputes. Besides, the CMA Officials need to abide on regulations and be strictly to the time of handling disputes and avoid delay of the ruling