CONFLICT RESOLUTION AS A TOOL FOR EFFECTIVE MANAGEMENT IN SONA SYSTEM ASSOCIATION BUSINESS MANAGEMENT LIMITED (SSABML)

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INTRODUCTION

Conflict is inevitable in every society as well as organization. It occurs within groups individuals, organization, government and even among family members. Conflict between groups or organization. Potentially improves team dynamism (Mary Ann 2000). Conflict management skills is necessary for management of conflict in any organization. For any organization to be effective and efficient performing of its activities. Here is the need for mutual co-existence and understanding among members of the organization. However, conflict within an organization can emerged as a result of individuals difference, ambitions or from villainy between sub-groups or factions (Dennis, 2006).

TABLE OF CONTENT

CHAPTER ONE

1.1Background of the study

1.2Statement of the problem

1.3Objective of the study

1.4Significance of the study

1.5 Research question

1.6Scope of the study

1.7Limitation of the study

1.8Historical background of the study

1.9Definition of terms

CHAPTER TWO

LITERATURE REVIEW

2.1Introduction

2.2The concept of organizational conflict

2.3Causes of conflict management skills

2.4Process of conflict

2.5Conflict management style

2.6Consequences of organizational conflict

2.7Conflict resolution

CHAPTER THREE

RESEARCH METHODOLOGY

3.1Introduction

3.2Research design

3.3Area of the study

3.4Population of the study

3.5Sample of the study

3.6Instrument of data collection

3.7Validity

3.8Reliability

3.9Method of data collection

3.10Method of data analysis

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1Introduction

4.2Analysis of respondent data

4.3Data analysis

4.4Summary of findings

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

5.1Summary

5.2Conclusion

5.3Recommendation

Reference

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CONFLICT RESOLUTION AS A TOOL FOR EFFECTIVE MANAGEMENT IN SONA SYSTEM ASSOCIATION BUSINESS MANAGEMENT LIMITED (SSABML)

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