INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The impact created by modern communication equipment generally to the economy especially to the job efficiency of the secretary is to be research
With the introduction of modern equipment, so much has been achieved. The secretary cannot be very effective in the discharging of her | his duties without equipments. This calls for the aculareness of these equipments to different organizations where the services of the secretary is needed. In this study, we will discuss the above issue and also the problems that are likely to be encountered by secretaries using these modern communication equipments.
In resent years, large business organization have been changing from the messengers system to inter – office telephone extensions for quick communication, from hand written address to addressing machines, and with the entrance of computer, nearly all office manuel works have been reduced.
All these machines are aimed at eliminating delays to the secretary and improving the efficiency of the secretary’s job. The secretary could not perform their tasks satisfactorily if the use of modern communication equipments is not in existence.
Communication is a process of (reacting) transmitting and interpreting facts, opinions and feelings. All the years go by, the world continues to writness dramatic changes and developments in every aspect of the secretarial Administration. In organization, communication is generally through of in terms of the media of communication example, giving instructions, interviewing, charging meetings etc. it is widely considered that organizational elements of management should concern itself with the system and enviroment with which communication functions.
Communication can be regarding as the foundation upon which organization and administration must be built. Therefore, I will focus attention on home the modern communication is today becoming more complex in its composition and equipment being used. Some of the equipments include telephone, fax machine, tel , telex, inter-communication telephone system conference telephone, computer, internet, e-mail .All these ratio- computer communication message are technically innovated which supports the natural ways of which people work.
The core course in secretarial administration includes typewriting, shorthand and office administration and can got into work as a secretary, he must undergo those courses which will help him or her in the manipulation of the equipments. In response to the increasing and essential demand for well traived secretaries, the government has been doing its best to see that adequate attention is given to secretarial studies. No under why this course is being offered both in the universities and polytechinue and has been making it’s possible best to train specialists who will in turn train many people to serve as secretaries in order to hand and operate the modern communication equipments effectively in the offices. It does is by prouiding good modern communication equipment to offices, for which FBN is one of them.
TABLE OF CONTENTS
COVER PAGE
TITLE PAGE-------I
APPROVAL PAGE------II
DEDICATION-------III
ACKNOWLEDGEMENT-----IV-V
TABLE OF CONTENT-----VI
CHAPTER ONE
INTRODUCTION
1.1Background of the study
1.2Statement of problem
1.3Purpose of the study
1.4Scope of the study
1.5Research questions
1.6Significance of the study
CHAPTER TWO
2.1REVIEW OF LITERATURE
2.2The routine role of the secretary using communication equipment
2.3The concept of job efficiency of the secretary
2.4The role of modern communication
2.5The problems facing modern communication equipments
2.6Summary of the related reviewed literature
CHAPTER THREE
METHODOLOGY
3.1Research design
3.2Area of study
3.3Population of the study
3.4Sample and sampling procedure
3.5Instrument for data collection
3.6Validation of research instrument
3.7Reliability of the instrument
3.8Method of data collection
3.9Method of data Analysis
CHAPTER FOUR
4.1DATA PRESENTATION AND ANALYSIS
4.2Research question one
4.3Research question two
4.4Research question three
4.5Research question four
4.6Summary of results
CHAPTER FIVE
DISCUSSION OF RESULTS
5.1Discussion of results
5.2Conclusion
5.3Implication of the research result
5.4Recommendations
5.5Suggestion for further research
5.6Limitations of the study
References
Questionnaires