Design & Development of a Web-Based Activity Monitoring Tool. A Case Study of Uganda Revenue Authority

ABSTRACT This research aimed at designing and developing the monitoring tool of employee activities in Uganda Revenue Authority. The main objective of the research was to design and test a web based activity monitoring tool for employees of Uganda Revenue Authority. The study specific objectives were; to identify the requirements for designing and developing a web based activity monitoring tool, to design and develop a web based activity monitoring tool that monitors activities of employees in Uganda Revenue Authority, to implement and to test the web based activity monitoring system. The study Research questions included; what are the requirements for designing and developing a web based activity monitoring tool? How can a web based activity monitoring tool help employees carry out the assigned activities within the stipulated period in order to meet the organizational set objectives? What technology instrument is required to allow easy monitoring of activities whhin the organization? The research methodology involved going to the field to conduct interviews, carryout observations, and also the use of a questionnaires. The study findings revealed that the current system needed to be improved in order to have all the required information captured and stored in a more advanced way for safety and future reference. The research recommended that URA needed to implement the designed system to facilitate employees’ easy access and input of accurate infonnation on the assigned activities as per the division. The research concluded that the web based activity monitoring tool was to solve a problem of inaccuracy as far as information gathering for the organization is concerned it also discourages lazy employees from providing required information past the deadline thus increasing the organizational output.

TABLE OF CONTENTS

DECLARATION

APPROVAL

ACKNOWLEDGEMENT

CERTIFICATION v

ABSTRACT

List of Acronyms

CSD

List of Figures

TABLE OF CONTENTS ix

CHAPTER ONE 1

INTRODUCTION 1

1.0 General Introduction 1

1.1 Background of the study 1

1.2 Statement of the Problem 2

1.3 Objectives of the study 2

1.3.1 The Main Objective 2

1.3.2 Specific Objectives of the Study 2

1.4 Research Questions 3

1.5 Scope of the Study 3

1.6 Significances of the Study 4

1.7 Conceptual Framework 4

CHAPTER TWO 7

Literature Review 7

2.0 Introduction 7

2.1 Definition of Terms Used 7

ix

2.2 Related Studies .11

CHAPTER THREE 22

Methodology 22

3.0 Introduction 22

3.1 Research design 22

3.2 Target population 22

3.3 Research instruments 22

3.4 Interviews 22

3.4.2 Document analysis 22

3.4.3 Observation 23

3.4.4 Focus Group discussion 23

3.5 Data analysis 23

3.6 System requirements 23

3.6.1 User requirements 23

3.6.2 Functional requirements 24

3.6.3 System requirements 24

3.6.4 Software requirements 24

3.6.5 Hardware Specifications 24

3.7 System Design 24

3.7.1 Logical Design 25

CHAPTER FOUR 28

Analysis, Design and Implementation 28

4.0 Introduction 28

4.1 system analysis 28

4.1.1 Analysis of the existing system 28

4.1.2 The proposed system 28

4.2 System Design 31

4.2. 1 Coding and Debugging the System 32

4.2.2 The Start Up Of the System 32

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4.2.3 System Interfaces .32

4.3 system implementation 33

4.4 Testing 34

4.5 Study Limitations 34

CHAPTER FIVE 35

Findings, Conclusions and Recommendations 35

5.0 Introduction 35

5.1 Findings 35

5.2 Recommendations 35

5.3 Conclusion 35

REFERENCES 36

APPENDICES 37

APPENDIX 1: BUDGET 37

APPENDIX 2: ACTIVITIES UNDER TAX INVESTIGATION DEPARTMENT 38

APPENDIX 3: QUESTIONNAIRE 40

APPENDIX 4: SAMPLE CODE 44