Development Program and Employees’ Performance of Dahabshil Bank Branches in Mogadishu, Somalia

ABSTRACT This study was set out to establish the extent to which the Development program and Employees’ Performance of Dahabshil bank branches in Mogadishu-Somalia~ The study was guided by the following objectives:-To determine the demographic characteristics of the respondents as to age, gender, educational qualifications, present position and number of years in present position, to determine the extent of development program of employees/respondents under study, to determine the level of employee performance of employees/respondents under study, to established if there is a significant relationship between the extent of development program and the level of employee performance of the respondent The study was conducted through descriptive survey and correlation research design, quantitative approach with a questionnaire a target population of 134 and sample size for 100 respondents from Dahabshil bank branches in Mogadishu-Somalia~ The researcher found that the Development Program and Employee performance of Dahabshil banks are significant correlated~ The study therefore recommends that Managers should always find ways and means of creating and availing development program means which at least suit the greater number of employees to enable them perform work to the expectation standard. Dahabshil bank should use developmental programs to retain the employees because employees feel valuable and get job satisfaction, which increases their productivity and that will increase the overall performance of the in generally.

 TABLE OF CONTENTS

page

THE PROBLEM AND ITS SCOPE

Background of the Study

Statement of the Problem

Purpose of the Study

Research Objectives

Research Questions

Hypothesis

Significance of the Study

Operational Definitions of Key Terms

Two REVIEW OF RELATED LITERATURE

Concepts, Ideas, Opinions from Authors! Experts

Theoretical Perspectives

Related Studies

METHODOLOGY

Research Design

Research Population

Respondents of the Study

Sampling Procedure

Research Instrument

Validity and Reliability of the Instrument

Data Gathering Procedures

Data Analysis

Ethical Considerations

Limitations of the Study 25

Four PRESENTATION, ANALYSIS AND INTERPRETATION OF

DATA 27

Five FINDINGS, CONLUSIONS AND RECOMMENDATIONS 41

Findings 41

Conclusions 44

RecommendatiOns 46

Suggested areas for the further research 47

References 48

Appendices 51

Appendix I-A Transmittal Letter 51

Appendix II: Clearance From Ethics Committee 53

Appendix III: Informed consent 54

Appendix IV calculation of content of validity index 56

Appendix V: Authority letter 56

Appendix VIA: Face sheet 57

Appendix VIB: Questionnaire to determine extent of

development program 58

Appendix VC: Questionnaire to determine level of employees’

performance 61

Researcher’s curriculum vitae 63