Effect of motivation on staff performance in the banking sector

ABSTRACT

This study was designed to investigate the effect of motivation on staff performance in the banking sector. To achieve the purpose of this study, three hypotheses were formulated to guide the study; To what extent does bankers training and development influence their performance? To what extent does computer and telecommunication equipment influence banker’s performance? What is the extent to which banker’s participation in decisions making influence their performance? In the process of the research, a detailed review of related literature was carried out in chapter two, three and researchable questions were used to answer the questions. The statistical method used is Pearson product moment correlation. Each hypothesis was tested at the 0.05 level of significance. The result of the findings clearly indicate that there is no significant relationship between staff training development and their (staff) productivity/performance. Based on the finding of the study, some recommendations were made.        

 

TABLE OF CONTENT

PAGES

Certification -------i

Dedication-------ii

Acknowledgment------iii

Abstract   -------iv

CHAPTER ONE: INTRODUCTION 

1.1Background of the study ----1

1.2Statement of the problem ---     3

1.3Purpose of the study----     5         

1.4Research Questions -----     6  

1.5Research Hypotheses     ----     6

1.6Significance of the study ---- 7

1.7Delimitation of the study ----8    

1.8Limitation of the study    ----9

1.9Definition of terms         ----10     

CHAPTER TWO: LITERATURE REVIEW

2.1Introduction------12

2.2The concept of motivation--- 13

2.3Theories of motivation ----16

2.4Strategies for motivation----26                 

2.5Ways of motivating workers---28                                  

2.6Staff training and development --29  

2.7Objectives of training----49

2.8Participative decision making---52

CHAPTER THREE: METHOD AND PROCEDURE 

3.1Introduction------59

3.2Research design-----59

3.3Area of study       ------60

3.4Population of the study----61

3.5Sample and sampling techniques --61

3.6Instrumentation -----62

3.7Validation of the instrument ---63

3.8Reliability of the instrument ---63

3.9Procedure for data collection ---64

3.10Data analysis ------64

CHAPTER FOUR: DATA ANALYSIS, RESULTS AND DISCUSSION FINDINGS  

4.1Introduction ------67

4.2Data analysis/results ----67

4.3Discussion of findings ----72

4.4Summary-------74

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION 

5.1Summary-------75

5.2Conclusion -------76

5.3Recommendations-----77

5.4Suggestions for further research --77

References------79

Appendix I (Questionnaires) ----82

Appendix II------86