EFFECT OF REWARD STRATEGIES ON NATIONAL POLICE SERVICE DELIVERY IN NAIROBI COUNTY KENYA

Despite the fact that the National Police Service is mandated to protect the lives and property of the people as stipulated in the Kenyan constitution, it continues to face unprecedented pressure to improve its services to the public. Despite several changes being witnessed in the recent past including annual recruitment of personnel, increased recruits training duration, acquisition of sophisticated weapons, advancement in technology and most recently the merger of Kenya police service and Administration Police service officers to increase personnel,yet no significant changes have been witnessed when it comes to efficiency in their service delivery. According to Kenya crimes and statistics there has been a sharp increase in the crime rates in Kenya with an 8.21 increase between the year 2020-2021. The general objective of this study was to assess the effect of Reward Strategies on delivery of Services for National Police of Nairobi County. The specific objectives were to establish the effect of monetary reward strategies on delivery of Services for National Police of Nairobi County to determine the effect of non-monetary reward strategies on delivery of Services for National Police of Nairobi County and to establish the moderating effect of organization factors on reward strategies and delivery of Services for National Police of Nairobi County. The study adopted a descriptive survey research design. The National police service staff population in Nairobi County was 9530 of which of 400 was sampled with a turnout of 338. Primary data was obtained frequencies and percentages as inferential statistics based on Pearson correlation analysis and simple linear regression analysis. The results of this research were useful not only to the County of Nairobi but also to the government of Kenya and all stakeholders once undertaken for instance; to the County of Nairobi, the research would help in meeting their strategic plan on sustainable security. To the government of Kenya, the research would be very important in helping it meet its vision 2030 and hence security to its citizens. The findings were that monetary reward strategies and non-monetary reward strategies had significant positive effect on delivery of Services for National Police of Nairobi devolved government. The study further found that organizational factors had a moderating effect on the relationship between rewards strategies and delivery of Services for National Police of Nairobi County. Therefore the entire null hypotheses were rejected. The study concluded that, monetary rewards had the highest significance. Workers preferred financing rather than congratulatory signs based on recognition and positions. The study also noted that police service leadership played a role on their well-being hence improved performance and delivery of services. The National Police service commission should work on modalities of improving remuneration especially salaries given to the police officers to ensure morale and improved service delivery .The National Police service commission should periodically review and improve job placement of employees to ensure employees qualifications, utilize them. The Management style of supervisors should improve to focus on appreciating employees of the National police service since it enhances the relationship between rewards and service delivery. The organizational structure should be reviewed to reduce bureaucracy so as to ensure service delivery since the study established that improved structures had an effect on the relationship between rewards and service delivery.