Effects of E-Procurement and Procurement Performance of Public Entities in Uganda, The Case of National Information Technology Authority Uganda, Logogo, Kampala District

TABLE OF CONTENTS

APPROVAL

DECLARATION .

II

DEDICATION

ACKNOWLEDGEMENT iv

TABLE OF CONTENTS v

LIST OF TABLES vii

LIST OF ABBREVIATIONS viii

ABSTRACT ix

CHAPTER ONE

INTRODUCTION 1

1.0 Introduction

.1 Background to the study I

1.1.1 Historical Background I

.1 .2 Theoretical perspective 2

1.1.3 Conceptual perspective 2

.1 .4 Contextual perspective 3

1.2 Statement of the problem 3

I .3 Purpose of the study 4

1.4 Objectives of the study 4

1 .5 Research questions 4

1 .6 Research hypothesis 4

1.7 Scope of the Study 5

1.7.1 Geographical Scope 5

I .7.2 Content Scope 5

1.7.3 Time Scope 5

1.8 Significance of the study 5

1 .9 Operational Definitions of key terms 6

CHAPTER TWO 7

LITERATURE REVIEW 7

2.0 Introduction 7

2.1 Theoretical Review 7

2.2 Conceptual framework 8

2.3 Related literature 8

2.3.1 Level of e-procurement 8

2.3.1.1 E-sourcing 8

2.3.1.2 E-tendering 10

2.3.1.3 E-contracting 11

2.3.2 Procurement performance 13

2.3.3 Relationship between e-procurement and procurement performance 15

2.4 Research gaps 16

CHAPTERTHREE 18

METHODOLOGY 18

V

3.0 IntrodLIctiO1~ . 18

3.1 Research Design 18

3.2 Study Population 18

3.3 Sample Size 18

3.4 Sampling techniques 19

3.5 Data Collection instruments 20

3.5.1 Questionnaire 20

3.5.2 Interview guide 20

3.6 Validity and Reliability of the Instruments 20

3.6.1 Validity of Instrument 20

3.6.2 Reliability of Instrument 21

3.7 Data Analysis 21

3.8 Ethical considerations 21

3.9 Limitations of the study 22

CHAPTER FOUR 23

DATA PRESENTATION, ANALYSIS AND INTERPRETATION 23

4.0 Introduction 23

4.1 Demographic characteristics of the respondents 23

4.2 Electronic procurement 24

4.4 Objective three; Relationship between e-procurement and procurement percormance in

National Information Technology Authority-Uganda 28

CHAPTER FIVE 30

DISCUSSIONS, CONLUSIONS AND RECOMMENDATIONS 30

5.0 Introduction 30

5. 1 Discussions 30

5.1.1 Objective one; level of c-procurement 30

5.1.2 Objective two: level of procurement performance 31

5.1 .3 Objective three; relationship between c-procurement and procurement performance..3 I

5.2 Conclusions 32

5.2.1 Objective one; level of electronic procurement 32

5.2.2 Objective two; level of procurement performance 32

5.2.3 Objective three 32

5.3Recommendation 33

5.4 Areas for further research 33

REFERENCES 34

APPENDIX A 36

INTERVIEW GUIDE 36

QUESTIONNAIRE TO RESPONDENTS 36

SECTION C: QUESTIONNAIRE TO DETERMINE PROCUREMENT

PERFORMANCE 38