Electronic Inventory Systems and Staff Performance in Selected Supermarkets in Kampala Uganda

ABSTRACT 

The study was to establish the relationship between electronic inventory systems and staff performance in selected supermarkets in Uganda and it specifically wanted to establish (i) level of usage of electronic inventory systems (ii) level of staff performance and (iii) relationship between electronic inventory systems and staff performance of selected supermarkets in Uganda. It employed a descriptive correlation design; the population size comprised of 168 respondents out of which a sample size of 118 respondents was got using Sloven’s formula. Stratified sampling technique was employed which ensured that respondents were classified according to different departments of stores, management, bakery and tellers. A questionnaire was used as a major research instrument which helped to capture opinions perceptions of respondents from selected supermarkets in Kampala Uganda. Data was organized, summarized, statistically treated and drafted in tables using the Statistical Package for Social Sciences (SPSS) and Pearson’s linear correlation coefficient and Regression analysis were used. The study revealed that electronic inventory systems affect organization’s staff performance with regard to job commitment, task accomplishment, employee understanding of work process and customer care. With the above findings, it was concluded that there was a high level of usage of electronic inventory systems in terms of Economic order quantity, just in time and when to re order. Re order was the most popular in selected supermarkets of Central Uganda meaning that most of the supermarkets ensure that they do not run out of stock by carefully placing new orders at the right time. Therefore It was recommended that supermarkets should find ways to reduce costs, improve quality, and increase customer satisfaction, the implementation of Just-In-Time techniques effectively will provide them with a competitive advantage.

TABLE OF CONTENTS

Chapter Page

One THE PROBLEM AND ITSSCOPE 1

Backg round of the Study 1

Statement of the Problem 1

Purpose of the Study 2

Research Objectives 2

Research Questions 3

Hypothesis 3

Scope 3

Significance of the Study 3

Operational Definitions of Key Terms 4

Two REVIEW OF RELATED LITERATURE 6

Introduction 6

Concepts, Ideas, Opinions from Authors/Experts 6

Theoretical Perspectives 10

Related Studies 14

Three METHODOLOGY 16

Research Design 16

Research Population 17

Sample Size 17

Sampling Procedure 17

Research Instrument 18

Validity and Reliability of the Instrument 18

Data Gathering Procedures 19

Data Analysis 20

Ethical Considerations 20

Limitations of the Study 21

Four PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 22

Profile of respondents 22

Description of the level of electronic inventory systems 23

Description of the level of staff performance 25

Relationship in the level of electronic inventory systems and staff

Performance among selected supermarkets in Kampala central Uganda. 28

Five FINDINGS, CONCLUSIONS, RECOMMENDATIONS 31

Findings 31

Conclusions 32

Recommendations 33

References 34

Appendices 36

Appendix I - Transmittal Letter 37

Appendix II - Clearance from Ethics Committee 38

Appendix III - Informed Consent 39

Appendix IV - Research Instrument 41

Researcher Curriculum Vitae 44