Employee Satisfaction And Performance: A Case Study Of Woermann Brock Supermarkets, Windhoek, Namibia

ABSTRACT

The study was meant to assess the satisfaction and performance of employees in five Woermann Brock retail shops; namely Ombili supermarket, hyper supermarket, Eros supermarket, Klein Windhoek supermarket and lastly Olympia supermarket.

The major problem facing its management was that some employees did not work together as a team (Head of HR department, Head Office Khomasdal). One of the three objectives were to define employee satisfaction, measure it, and examine how it could affect employee performance. The literature review discussed and defined employee satisfaction and employee performance appraisal as well as the linkage between employee satisfaction and performance. This study took on a quantitative research approach undertaken by means of descriptive statistics.

A target population of 600 respondents was chosen from the 5 Woermann Brock Supermarket stores, which employed 120 employees per supermarket. Simple random sampling was used to obtain a total sample of 112 employees taking 22 employees from 4 supermarkets and 24 from 1 supermarket.

An existing research instrument on employee satisfaction and performance called Job Satisfaction Survey (JSS) was used. Data was entered and analysed into the Statistical Package for Social Sciences (SPSS). Data was collected using a standard self-administered questionnaire. From the data analysis and presentation, the study concluded that the satisfaction and employee performance was low because employees were not motivated and recognised for their efforts in the achievement of the company they worked for