ENHANCING EFFECTIVE COMMUNICATION IN PROJECT DELIVERY IN THE CONSTRUCTION INDUSTRY IN GHANA: THE PERSPECTIVES OF CONSTRUCTION PROFESSIONALS IN WESTERN REGION

ABSTRACT As the project unfolds and the design is realized, information in the form of drawings, specifications and construction methods must be communicated effectively from one professional to another. The aim of this study was to examine effective communication as perceived by construction professionals in project delivery in the Western Region of Ghana. The specific objectives of the study included; to identify factors necessary for enhancing effective communication in construction project delivery in the Western Region in Ghana; to identify constraints to effective communication in construction project delivery in the Western Region of Ghana and to make recommendations for enhancing effective communication in construction projects in the Western Region of Ghana. A cross-sectional descriptive survey with a questionnaire was used to provide data for the research.The sample size for the study was seventy-six (76). The findings of the study revealed that the key factors that enhance effective communication established included;being truly authentic in one’s actions and words, listening clearly and correctly to the information relayed on site andeffective planning for improved project performance. Strategies for ensuring effective communication on site included;holding effective site meetings, understanding the real issues within the project team and effective management of conflicts on site.Keylimitations to effective communication in construction projects delivery in the region included:lack of or inadequate training in communication skills, poor listening to project instructions and ordersandinadequate motivation for construction artisans among others.In-service training workshops should be organized for construction professionals in the region,provision of logistics by the Ministry of Local Government among other recommendations stated in the study.