Experiences and Satisfaction With National Health Insurance Scheme Among Non-Teaching Staff of College of Medicine, University of Ibadan, Nigeria

ABSTRACT

National Health Insurance Scheme (NHIS) aims to ensure that every Nigerian has access to good health care services at affordable costs. Inspite of the NHIS benefits, poor utilisation rate has been documented in previous studies and out-of-pocket means of payment still remain high. This study was therefore designed to investigate the experiences, level of satisfaction and attitude towards NHIS among Non-Teaching Staff (NTS) of College of Medicine, University of Ibadan (CoMUI), Ibadan, Nigeria. This cross-sectional study involved 375 randomly selected consenting NTS of CoMUI from the 4 Faculties and 8 administrative Units. A semi-structured self-administered questionnaire was used to elicit information on the socio-demographic characteristics, experiences, satisfaction, attitude and factors influencing utilisation of NHIS. Experience, satisfaction and attitude were measured on 16-point, 18-point and 20-point scales respectively. Experience scores of