Exploring The Impact Of Organizational Culture On Or-Ganizational Performance: The Case Of The Ministry Of Public Service, Swaziland

ABSTRACT

The study aimed at assessing the impact of organizational culture on organizational performance in Swaziland using the Ministry of Public Service as a case study. The key objectives of the study were to evaluate the existing organizational culture and its impact within the Ministry of Public Service, and to determine the organizational culture that is most effective for the Ministry of Public Service so that this informs human resource management strategies and policy. A mixed method approach that allows the use of both quantitative and qualitative methods was adopted with the aim of enhancing the robustness of the research findings. The study revealed that currently the Ministry of Public Service is characterized by a hierarchical leadership style which was rigid in terms of innovation and provision of customized solutions for its customers, particularly within government ministries. Further to that, the study also reveals that there is the absence of a roadmap that will collectively attain the ministry’s objectives. The study recommends that a match of the organizational culture with business strategy should be designed and implemented with the intent of delivering superior performance within the Ministry of Public Service. Finally, the study also recommends that leadership within Ministry of Public Service devel-ops a strategic plan to articulate the business objectives and the indicators that will effectively reflect the organizational goals.

Key words: Organisational culture, Ministry of Public Service, Organisational Per-formance, Corporate Strategy