Business Administration and Management Research Papers/Topics

EFFECT OF E-BANKING SERVICE QUALITY ON CUSTOMERS SATISFACTION

It is worrisome to note that despite the huge investments in technology, banks have continued to witness unending queues in the banking hall which defies the main purpose in which the technologies were invested upon, this lead to decline in overall performance and customers` dissatisfaction. Therefore, this study sought to examine the effect of e-banking service quality dimension of Responsiveness, reliability, security, website design, ease of use and how they affect customer satisfaction of...