It is worrisome to note that despite the huge investments in technology, banks have continued to witness unending queues in the banking hall which defies the main purpose in which the technologies were invested upon, this lead to decline in overall performance and customers` dissatisfaction. Therefore, this study sought to examine the effect of e-banking service quality dimension of Responsiveness, reliability, security, website design, ease of use and how they affect customer satisfaction of...
Abstract This study sought to explore the effect of Loan Repayment on financial performance of deposit taking SACCOs in Mount Kenya Region. The target population was all the thirty licensed deposit taking SACCOs in Mount Kenya Region, the sampling technique employed was simple random sampling and the sample size was 92 respondents. This study adopted a descriptive survey in soliciting information on effects of Loan Repayment on financial performance of deposit taking SACCOs in Mount Kenya re...
Abstract Public Private Partnership (PPP) is a long term agreement between the public and private sector where risks and rewards are shared in developing a public facility. Private sector play a monumental role in bridging public finance deficit on capital projects. In Kenya, the government has created an enabling environment for private sector participation in the country’s infrastructure development which is meant to spur economic growth. This study sought to establish the effect of poli...
Abstract The purpose of this study was to analyze the factors influencing access to credit services by women entrepreneurs in Kenya; a case of Isiolo town. Entrepreneurship has been regarded as a major contributing factor to the economic growth and poverty alleviation both in urban and rural areas. Organizations for Economic Co-operation and Development (OECD) reports indicate growing phenomena of women entrepreneurship both in developed and developing countries. In some countries, women-own...
Abstract This study investigated determinants of service delivery in the health sector in Kenya.The study examined the effect of Public-Private Partnership (PPPs), Transfer Pricing, New public management in Service Delivery. The research adapted pragmatism paradigm, Research approach utilized was mixed method approach, design. Research utilized was s descriptive survey design, target population consisted of health workers 1,740, a sample size of 314 respondents was adopted from a thesis. Ana...
Abstract The purpose of this study is to establish the influence of the political environment on the performance of the Business Process Outsourcing Sector in Kenya. The study covered all the 118 registered business process outsourcing companies in Kenya. Descriptive and inferential statistics were used in this study. The descriptive results indicate that the political climate in Kenya has not been conducive to the business process outsourcing sector. The inferential results indicated that t...
Abstract Savings and Credit Co-operative Societies (SACCOs) are quasi financial institutions that mobilize savings, provide loans as well as other products to their members. Liquidity is considered as one of the serious concern and challenge for the modern era SACCOs. A SACCO having good asset quality, strong earnings and sufficient capital may fail if it is not maintaining adequate liquidity. The objective of the study was to assess the effect of liquidity management on liquidity of Savings...
Abstract Women’s involvement in entrepreneurship is necessary for economic growth of nations. Women in developed countries have access to capital and their acceptance as business owners has improved while in developing countries they face obstacles including lack of access to finance. This study sought to establish factors affecting access of women enterprise in Nakuru West Sub-County, Kenya. The study focused on the effect of credit rating on access to women enterprise fund. A descriptive...
Abstract A number of insurance firms in Kenya have been facing several challenges. The competition has been stiff in the sector which has occasioned price undercutting. This has resulted in reduced revenue, mergers of insurance firms, down-sizing, and even collapse of these firms. In this light, tackling uncompetitive practices such as premium undercutting is a critical issue to the sector which needs to be focused on. The study aims to determine the factors influencing price undercutting in...
Abstract Regulation is amongst the central instruments through which governments seek to deliver on their policy priorities. However, a lack of consensus on how regulation should be conceptualized can make studying its nature and effects problematic. Therefore this study assessed the factors influencing implementation of financial regulations in national Sub-County Treasuries in Nakuru County, Kenya. The study examined the effect of technology on the implementation of financial regulations. ...
Abstract In spite of collecting revenue from their jurisdictions, none of the county governments is financially autonomous. They have to rely on the disbursements from the central government. The general objective of this study was to evaluate the influence of budgetary controls on service delivery in the County Government of Nakuru in Kenya. Of specific focus was the influence of revenue maximization and performance adjustment on service delivery. A crosssectional survey research design was...
Abstract Abstract: Innovation is described as the process by which, firms master and implement design, and the production of goods and services that are new to them. Innovations generally assume different forms such as product innovations, marketing innovations, micro MFIS, location innovation, and research and development innovation. Financial innovations include institutional innovation, product innovation, and process innovation. These innovations have eased the way of doing business for ...
Abstract Small and Medium Enterprises (SMEs) are the main drivers of economic and social development in emerging economies. They represent a large number of businesses in a country that generate wealth and employment. They are widely considered vital to a country’s competitiveness. SMEs are hailed for their pivotal role in promoting grassroots economic and equitable sustainable development (Pelham, 2010). According to Tufano (2013), innovation entails firms developing new products or new p...
Abstract This study sought to establish the relationship between stakeholder generic strategies and the financial performance of deposit taking Savings and Credit Co-operatives societies in Kenya. The SACCO subsector is part of the Kenyan Co-operative sector comprising of both financial and non financial cooperatives. Saving and credit co-operative (SACCO) are the financial cooperatives. They are an important part of the financial sector in Kenya, providing savings, credit and insurance serv...
Abstract This study focused on proprietors and business development managers of the 367 tour companies in Kenya members of Kenya Association of Tour Operators (KATO). The sample size was 256 proprietors and business development managers who were selected randomly from the population. To collect primary data a semi-structured questionnaire with both close-ended and open-ended questions was used. A pre-test was conducted to increase the reliability and validity of the data collection tool. The...