ABSTRACT Flowing from the perceived success of the reforms in the banking industry in Nigeria in 2006, the Central Bank of Nigeria (CBN) extended the policy to the community banks with their conversion to and renaming to Microfinance banks (MFBs) in 2008. The regulatory framework guiding this process set out guidelines of the corporate governance (CG) structure and mechanisms to be adopted by this class of banks different from those with the universal banking license. This work reviewed the C...
ABSTRACT This research study on “An assessment of corporate social responsibility” examined corporate social responsibility as both a concept and a practice. The researcher took a look at corporate social responsibility concept such as the history and meaning, perspectives, approaches, the cases for the against increased social responsibility, corporate social responsibility to stakeholders etc. the major objective of this study was to examine the practice of corporate social responsibili...
ABSTRACT This study critically assesses the effect of incentives and fringe benefits on employee’s performances in an organization. First Bank of Nigeria Limited was used as a case study. Five (5) research questions were generated and Three (3) hypotheses were stated. The population consists of all the employees in the Head Office of the bank in Lagos- Island. Simple random technique was used to select Six (6) Departments out of the Nineteen (19) departments in the bank. All the staff of ...
Abstract Accounting could become an intelligible and commonly understood language if itis based on generally accepted accounting principles. Hence, one must be familiarwith the accounting principles, concepts and conventions behind financialstatements to understand and use them properly. Therefore, concepts andconventions in accounting are necessary because it connotes necessaryassumptions and...
CHAPTER ONE1.0 INTRODUCTION1.1 BACKGROUND OF THE STUDY The popularity of fast food is indicative of changing lifestyles, the growingtrend of convenience and consumers needs for value for money.Despite all the threats that fast food industry is currently facing like risingcommodity prices, an excessive supply of fast food outlets, in the market, loadshedding and hygiene scandals, the fast food industry is still shaving remarkablegrowth. There is a perceived increase in the number of fast f...
The purpose of this research study was to determine the effect of organisational ethics on employee performance, using Access bank plc Abuja as a case study. The underlining objective of this study was to evaluate employee commitment to the organization’s ethics and to determine the extent to which organizational ethics influence employee toward increased performance. A multiple linear regression model was used to test the null hypotheses proposed for this study. A structured questionnaire...
Abstract This research work focused on the impact of manpower training and development on organizational growth. Poor performance of workers, High labour turnover and decline in customer patronage were the major problems that inspired this research work. The objectives of the study were to investigate the impact of manpower training and development on the performance of staff and to ascertain how manpower training and development affect labour turnover. Descriptive research design was used...
ABSTRACT The adoption of Electronic Banking by commercial enterprise has been in existence since the mid 90s, much greater in number due to lower operating costs associated with it. Electronic banking has been in the form of automatic teller machines and telephone transactions. More recently, it has been transformed by the Internet, a new delivery channel for banking services that benefits both customers and banks. Access is fast, convenient, and available around the clock. Furthermore, custo...
ABSTRACT The aim of this empirical study is to understand the impact of reward system on employees’ effective performance in the Nigerian Automobile Service Industry. The purpose of the study is to identify result-oriented reward strategies that will enhance, retain and develop competence and capability of workers in the industry in outweighing prevalence rate of economic recession and competitive rate in the industry. Hence, the primary objective of the study is to critically investigate t...
ABSTRACT A borrower's savings capacity and collateral are associated with the amount of loan to be granted by afinancial institution. Most often, when a debt is created, it becomes difficult to recover due to poormanagement by the lender as well as loan diversion by the borrower consequent to inability to payback. Hence, this study investigated the challenges of debt management in First Bank of Nigeria Plc. IkotEkpene. Questionnair...
ABSTRACT This research work examined The Impact of Job Satisfaction dimensions on job performance among the staff of the Divisional Tax Centre in Buea, South West Region Cameroon. A census was adopted to collect data from twenty eight (28) respondents through a survey questionnaire. Frequency tables, Bar Charts, Pie Charts, graphs and Pearson’s Product Moment Correlation Coefficient were used to analyze the data with the aid of Statistical Package for Social Sciences (SPSS) version ...
Beyond the conventional meaning of CSR as a voluntary obligation for enhancing the social, economic and environmental wellness of the society, the developmental-oriented CSR is emerging and requires exploratory and empirical investigations.This research attempts to fill the gap in this direction by examining the Entrepreneurship Development through Corporate Social Responsibility – A Study of the Nigerian Telecommunication Industry.In specific terms, the research seeks deeper understanding ...
Abstract: Information Technology (IT) is expected to provide quality services to the employees at the time that the service is seriously needed but this is often not achieved in practice because accessing the services is still entangled with internal and external constraints. The main objective of this study is to determine whether the application of Information Technology offer satisfactory performance of employee in General Hospital Nasarawa. Data was collected using a well structure ques...
Abstract: Waiting lines are common phenomenon in our daily life especially in the organization that provides services for profit making. The paper shows that to ensure quality service delivery a good and unique queuing system is necessary in the filling stations which ensure a good flow of customers at the service points. The main objective of this study is to determine whether the application of queuing model shortens the waiting times of customers in Total Filling Station, Keffi. The stud...
Abstract: The Automated Teller Machine(ATM) is expected to provide quality services to the customers at the time that the serviceis seriously needed but this is often not achieved in practice because the proportion of customers needing the services on a daily basis continues to increase and the available capacity to meet the challenges is grossly inadequate.The main objective of this study is to determine the effectiveness of ATM usage on customers’ satisfaction.Data was collected using a...